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3 Common ATM Errors and How to Overcome Them

ATMs offer passive income but can face issues. New to the game? Don’t stress—common problems like bill jams, communication errors, and low cash are fixable. This post covers 3 frequent ATM errors and solutions to cut downtime and boost profits, whether you’re an operator or a business owner with an on-site ATM.

Photo: ATM Link, Inc.

March 19, 2025

1. Bill Jams: Causes and Solutions

Bill jams are one of the most frequent problems in the ATM business. They occur when cash gets stuck during a transaction or is folded during loading.

Why Do Bill Jams Happen?

Improper loading: Adding new bills on top of old ones can cause them to fold or crinkle.
Improper handling: Forcing bills into the cassette or loading them incorrectly can cause jams in the dispenser mechanism.
Worn bills: Old or damaged bills are more likely to get stuck.

How to Fix and Prevent Bill Jams

Take all bills out: Always remove existing cash and load fresh bills to avoid folding or overlapping.
Handle with care:Don’t force bills into the cassette—gentle loading prevents crinkling and ensures smooth dispensing.
Use fresh cash:Swap out worn or torn bills for new ones to keep things running smoothly.
Clean the dispenser: Regularly check and clean the bill dispenser to remove dust or debris.

By following these measures to properly load bills into the cassette, you can reduce bill jams by up to 90%.

2. Communication Errors: Understanding and Fixing Them

Communication errors occur when an ATM loses its network connection, often due to a signal hiccup. While they might make the machine seem offline, they’re usually quick to resolve.

Why Do Communication Errors Happen?

Signal interruptions: Temporary network glitches can disrupt the ATM’s connection.
Connectivity issues:Poor internet connections or faulty modems and wireless devices can lead to persistent problems.

How to Fix and Prevent Communication Errors

Restart the ATM– Unplug the machine from the power source, wait a few seconds, then plug it back in and restart.
Monitor ATM Status – Check the processor’s web tool remotely or inspect the ATM in person for real-time updates.
Be patient– Some communication errors resolve on their own after a brief wait or the next successful transaction.

However, poor internet connections may disrupt these processes, leading to delays or failures. If this issue persists, switching to a 4G wireless LTE connection can provide a more reliable solution for smooth and consistent transactions.

3. Low Cash: Preventing ATM Downtime

Running out of cash is the fastest way to lose customers and damage your reputation. It's necessary to keep your ATM filled, especially during peak hours.

Why Does Low Cash Happen?

Insufficient cash loading: Starting with too little cash sets you up for failure.
No monitoring:Failing to track cash levels or set alerts leads to surprises.
Demand spikes: Holidays, events, or the first of the month can drain cash faster than expected.

How to Fix and Prevent Low Cash Issues

Set cash thresholds:Get alerts when the ATM hits a low level, like, $500 - $1000, so you can refill it in time.
Study trends: Analyze usage patterns—does your ATM empty out on the first of the month or during local events?
Event Awareness:Stay informed about upcoming parties or events at the location to anticipate potential impacts on ATM usage or accessibility.
Load extra cash:Overstock slightly to avoid running dry during unexpected surges.

Improving your ATM's function and your customer comfort through proactive cash management allows you to ensure the continued operation of your ATM.

ATM Link’s Hassle-Free Solution If managing cash levels feels overwhelming, ATM Link offers a Comprehensive ATM Cash Loading Service that takes the hassle out of ATM ownership. Entrusting your cash management to ATM Link, you can enjoy uninterrupted ATM performance while they handle the complexities of cash loading, reconciliation, and chargebacks.

Our service helps you obtain extra commission checks by minimizing the costs related to cash management and increasing monthly transaction volumes. In addition, we offer a Turnkey Solution that will make it easier than ever to streamline your operations by offering a free ATM for your retail location.

Join our Cash Loading Service Program today and experience the convenience, peace of mind, and enhanced profitability of a hassle-free ATM solution. Don’t let cash shortages stop your success—partner with ATM Link, Inc. and unlock the full potential of your ATM.

Conclusion: Keep Your ATM Business Profitable

Bill jams, communication errors, and low cash issues are the most common ATM problems, but they’re all manageable with a little know-how. Loading bills properly, and setting error and low cash alert notifications you can reduce downtime, and keep your ATM business thriving. After all, the goal is to make money and satisfy clients—not lose them to avoidable errors.

Included In This Story

ATM Link, Inc.

YOUR MAJOR RESOURCE FOR ATM PROCESSING, PRODUCTS, AND SERVICES

For over 26 years, ATM Link, Inc. has been helping retailers maximize profits with hassle-free ATM solutions. From transaction processing to full-service programs, quality ATMs, and expert support, we’ve got you covered nationwide. We prioritize customer satisfaction, security, and transparency, ensuring smooth operations and increased earnings

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