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Best steps for balancing ATM availability and expense

It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will offer tips and insights that can help you provide world-class ATM service without breaking the bank.

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September 15, 2017 by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Managing an ATM network can be complex and costly, particularly when it comes to device monitoring, cash management, compliance and hardware maintenance.

But here’s the bottom line: If your network isn’t consistently available at peak demand times, you ultimately need to include lost customers in your calculations.

So how do you balance cost efficiency with customer demand? Should you outsource network management or bring it in-house? How are other institutions doing it?

Join a free, one-hour webinar on Tuesday, Sept. 26, to gain essential insights into these and other issues from financial institutions and ATM deployers polled in the Fiserv Global ATM Total Cost of Ownership survey. 

Fiserv Product Manager David Johnson will share findings from the survey, offering industry insights to help ATM deployers determine:

• Which operational challenges are most urgent to solve.
• What metrics matter for vendor and network performance.
• How to improve availability and meet customer service expectations.
• How to identify and implement best practices in vendor, device and cash management.

Register now for the free webinar.

About Suzanne Cluckey

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Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.