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ATM Marketplace: The October top 5

Scary items — EMV and ATM skimming — bookend our list of most-read stories for the month. Catch up here on any you might have missed before we get to that really scary item ... the general election.

November 4, 2016

October saw the MasterCard U.S. ATM fraud liability shift go into effect on the 21st. For the EMV-compliant ATM deployer, October wasn't that scary. For the noncompliant, what's scary might still lie ahead.

That is to say fraud itself, which was the subject of another was fraud itself — specifically the new and very concerning crime of deep insert skimming. 

Three of our other top stories concerned two sophisticated technologies that can help ATM deployers ensure  their end-user remains secure and well-served, and of course, the one simple need that drives it all — cash.

5. The EMV liability shift at ATMs: What's your risk mitigation plan?

Why are so many US ISOs still at great financial risk due to the EMV chip liability shift for ATMs that is now happening within the United States? ...

I am deeply concerned, it being well into October and, it appears, many ISOs potentially on the precipice of financial ruin because of their unsuccessful — or unattempted — risk mitigation.

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4. Understanding the uberbanked consumer at your ATM

überbanked(ue'bər baŋkt') adj. 1 lit., over- or beyond banked 2 A phenomenon occurring within the banking industry whereby the traditional value of the financial institution as a central trusted intermediary is being eroded by new models of technology-to-consumer exchanges.

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3.Too big to die?: Debating the future of cash

Despite the arrival of digital shopping and digital banking, which are to be warmly welcomed by all due to the new levels of convenience, customer experience and choice they offer consumers, especially on the mobile web, the facts demonstrate overwhelmingly that cash is both too big and too important to remove from society.

Cash is just too big to die because ...

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2. Branch transformation and the role of the self-service device

"What is the customer experiencing when using a self-service device, and how is the customer experience being enhanced through the use of that device?"

This question set the stage for "ATMs and self-service devices: Similar but not the same," a panel discussion at the recent Bank Customer Experience Summit in Chicago.

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1. 'The biggest skimming threat facing the global ATM industry'

Until the day when every payment card includes an embedded chip on the front side and excludes a magnetic stripe on the back, ATMs will remain targets for skimming, and criminals will remain busy tinkering with ever more sophisticated devices for stealing card data and user PINs. 

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