Here to stay: folding money and forward-thinking ATM operators

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Webinar considers the future of cash - and the ways innovative ATM deployers can make more of it now.

ATMs aren't losing share, they're gaining company

NCR explains the rationale behind its planned acquisition of mobile and online provider Digital Insight.

3 reasons why video teller devices need their own strategy

Would you treat a teller like an ATM? Then why lump a video teller device in with your ATM fleet? 

Are virtual banks the 'real deal'?

Is alliance with a surcharge-free ATM network a sufficient physical presence, or are bricks and mortar a must? 

Cards fail; cash prevails

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Cyber Monday system crash at RBS illustrates why the world isn't quite ready to go cashless.

All about the Jacksons: The future of cash and ATMs

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Dec. 10 webinar will look at trends in cash use and their likely impact on the future health of the ATM industry.

Windows 7 for ATMs: A long and winding road

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Webinar will look at opportunities, obstacles and alternate routes for arriving at a Windows 7 solution for ATMs.

The case for self-service coin counting at the branch

As FIs sharpen their focus on enhancing the consumer experience through self service, it's an idea worth exploring.

Strategies for securing ATMs

Encryption protocols and remote key management are just two of the tools that help prevent ATM security breaches.

The 2014 ATM Comparison Guide: Sorting apples from oranges

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Oranges-to-oranges vendor specs help take the guesswork out of determining which models best meet a deployer's needs.

The ATM industry's mobile-digital choice: Innovate or die

With consumers increasingly empowered by technology, there's no reversing the global evolution toward mobile banking.

ATM innovation: Give the people what they want

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Sounds simple enough, but what do people want?

Will businesses be forced to pay for polymer notes?

Polymer notes have undeniable benefits, but these come at a cost to ATM deployers and others involved in the cash cycle.

Wincor aims to upsize its slice of the American market

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Following a US operations revamp, Europe's ATM giant says it's ready to step it up on this side of the Atlantic.

Where do paper ATM receipts fit in a digital world?

Like cash itself, paper ATM receipts will continue to be the preference of many consumers, so make the most of yours.

The illogic of innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Why great ideas look obvious only in hindsight.

ATM cardless cash access: Why the QR code matters (a lot) to FIs

A cool customer convenience, yes. But that's just the beginning of the story for the financial services industry.

For NCR, a hit and a miss in Q3

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Third quarter news was mostly good for NCR, but the U.S. hardware market hurt its financial services business.

In Q3, Diebold continued to hammer out change

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

CEO Andy Mattes cites improvements but says more hard work lies ahead as the company retools for growth.

Spotlight on the ATM: regulations, innovations and prognostications

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Q&A panel discussion sheds light on the ATM industry issues that keep deployers up at night.