The case for self-service coin counting at the branch

As FIs sharpen their focus on enhancing the consumer experience through self service, it's an idea worth exploring.

Strategies for securing ATMs

Encryption protocols and remote key management are just two of the tools that help prevent ATM security breaches.

The 2014 ATM Comparison Guide: Sorting apples from oranges

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Oranges-to-oranges vendor specs help take the guesswork out of determining which models best meet a deployer's needs.

The ATM industry's mobile-digital choice: Innovate or die

With consumers increasingly empowered by technology, there's no reversing the global evolution toward mobile banking.

ATM innovation: Give the people what they want

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Sounds simple enough, but what do people want?

Will businesses be forced to pay for polymer notes?

Polymer notes have undeniable benefits, but these come at a cost to ATM deployers and others involved in the cash cycle.

Wincor aims to upsize its slice of the American market

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Following a US operations revamp, Europe's ATM giant says it's ready to step it up on this side of the Atlantic.

Where do paper ATM receipts fit in a digital world?

Like cash itself, paper ATM receipts will continue to be the preference of many consumers, so make the most of yours.

The illogic of innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Why great ideas look obvious only in hindsight.

ATM cardless cash access: Why the QR code matters (a lot) to FIs

A cool customer convenience, yes. But that's just the beginning of the story for the financial services industry.

For NCR, a hit and a miss in Q3

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Third quarter news was mostly good for NCR, but the U.S. hardware market hurt its financial services business.

In Q3, Diebold continued to hammer out change

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

CEO Andy Mattes cites improvements but says more hard work lies ahead as the company retools for growth.

Spotlight on the ATM: regulations, innovations and prognostications

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Q&A panel discussion sheds light on the ATM industry issues that keep deployers up at night.

Deciphering the Durbin debit ruling

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A look at what's next after the U.S. District Court decision that put a stick in the wheel of EMV at the ATM.

The lifecycle of a fraud

Fraud such as counterfeit card use at ATMs will certainly drop with EMV, but as UK stats show, it can still rise again.

How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.

Regulatory issues on Washington's radar

Panelists at the ATM & Mobile Executive Summit take on issues attracting attention within the Washington beltway. 

Panellists put a finger on the solution to card fraud

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The way to stop ATM skimming and card fraud is to make it a crime that doesn't pay, a panel of security experts says.

How the mag stripe can actually prevent ATM fraud

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ironically, the same mag stripe that contains card data also holds the key to making that data useless to crooks.

ATM and Mobile Executive Summit 2013: The business case for ATM-mobile integration

Mobile-ATM capability could become an important strategy for FIs in attracting and retaining customers, expert panel says.