Can financial institutions monetize cash transactions?

What if banks could introduce a payments innovation that would raise consumers' estimation of them and add to the bottom line in the process? Maybe they can.

NCR and Diebold Q3 earnings calls: An elephant in the room?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

America's largest ATM-makers held earning calls last week and got through them with barely a word about the biggest industry news in years — the Diebold-Wincor…

Webinar: Initiatives, strategies and new approaches for payment transformation

As payment services organizations continue to drive some of the biggest changes in global payments, how can companies determine which strategies will work best…

Card brands and issuers needled about PIN

In advocating for credit chip and PIN, US retailers are using the same 'consumer security' pitch against the card brands that the brands once used to sell EMV…

Are millennials from Mars?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Plenty of things about millennials might seem alien to Gen X-ers and boomers, but when it comes to banking, they're all pretty much the same.

Fintech walks the fine line between innovation, regulation

by Will Hernandez — Editor, NetWorld Media Group

A panel of government and private sector experts at Money 20/20 examined the ongoing issues between regulators and fintech companies.

Uneasy alliance: Banks and fintech startups

by Dan Glessner — Chief Marketing Officer, Quisk, Inc.

Startups should seek to leverage the consumer trust which banks have worked for decades to earn; banks should look to startups for consumer-focused…

MasterCard to drive payments for the Internet of Things

by Will Hernandez — Editor, NetWorld Media Group

At Money 20/20, the card network announced a new program that will enable companies to add card credentials to devices such as automobile key fobs, smart rings…

Gloves off: Diebold and Hyosung spar over ATM patent claims

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Monday, Diebold started a fracas by announcing patent infringement actions against Nautilus Hyosung. By Tuesday, it was clear that Hyosung was ready to…

How does the Diebold-Wincor deal look to NCR?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The proposed purchase of Wincor Nixdorf by Diebold might look good to stockholders. But is it good for the industry? Here's how another ATM-maker sees it.

Diebold in talks to acquire Wincor

Proposed terms of a deal under consideration call for Diebold Inc. to buy all issued and outstanding shares of Wincor Nixcorf AG.

Missing the question: Do we want to go cashless?

The persistence of cash globally should not be underestimated.

Leveraging innovative technology to transform the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

An panel at BAI Retail Delivery discusses the challenges of getting people, products and processes to work as one and provide the ideal customer experience.

Omnichannel banking, branch transformation and doubling down on your ATM investment

Today's ATMs are valuable customer relationship and marketing vehicles that deliver a winning combination of cost-effectiveness and consumer convenience.

ICX Symposium: The future of customer experience

by Christopher Hall — w, t

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven…

Breaking down silos: The new cross-channel ATM management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.

Remember September: The ATM Marketplace Top 5

Summer might have been all fun and games, but in September, the ATM industry's attention turned to more serious stuff — EMV, mobile wallets and more.

Webinar: ATM management in an omnichannel world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal…

Countdown to the EMV liability shift: Will the card brands blink?

Card brand lawyers are almost certainly sounding the alarm about potential lawsuits and legislation, but the finance folks are eager to shed billions in fraud…

'Mobile Wallets 101': Your guide to the future of cardless transactions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

FIs have an edge in a bid for mobile wallet loyalty due to their trusted provider status. For those that have been late to the party, now is the time to…