ICX Symposium: The future of customer experience

by Christopher Hall — w, t

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven…

Breaking down silos: The new cross-channel ATM management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.

Remember September: The ATM Marketplace Top 5

Summer might have been all fun and games, but in September, the ATM industry's attention turned to more serious stuff — EMV, mobile wallets and more.

Webinar: ATM management in an omnichannel world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal…

Countdown to the EMV liability shift: Will the card brands blink?

Card brand lawyers are almost certainly sounding the alarm about potential lawsuits and legislation, but the finance folks are eager to shed billions in fraud…

'Mobile Wallets 101': Your guide to the future of cardless transactions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

FIs have an edge in a bid for mobile wallet loyalty due to their trusted provider status. For those that have been late to the party, now is the time to…

Ashley Madison: The new face of data breaches

by Will Hernandez — Editor, NetWorld Media Group

At the recent ATM & Mobile Innovation Summit in Washington, DC, a pair of security experts discussed the implications of the Ashley Madison data breach, as…

The omnichannel imperative

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer…

Why we need 'the fool on the hill'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Every industry needs people with crazy ideas who don't care who's watching or what they think. The financial service sector needs them worst of all.

Bitcoin brings the blockchain, and regulation, to the forefront

by Will Hernandez — Editor, NetWorld Media Group

The annual ATM & Mobile Innovation Summit in Washington, D.C., included discussions about virtual currency and the role it might play in financial services.

Samsung Pay: The mobile wallet winner?

by Will Hernandez — Editor, NetWorld Media Group

That's what one industry executive declared during the first day of the annual ATM & Mobile Innovation Summit in Washington, D.C.

Can ATMs move bitcoin into the mainstream?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

In order attract new users, the bitcoin community needs a familiar medium — such as an ATM — to provide an introduction.

The 'Great Debate' about cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the ATM & Mobile Innovation Summit next week, panelists will argue for and against the death of money; the state of cash in the U.K. today offers talking…

The chicken, the egg and the chip card

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Card issuers and merchants have engaged in a two-year standoff over who should be first with EMV. But a month from now, it'll be a moot point.

Facilitated Rural Branches: An ATM-centric idea rural India can bank on

In rural villages where the nearest ATM might be a 15-minute bus ride away and branch setup is not viable, FRBs can be a cost-effective alternative.

Befuddled and confused about EMV

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

Those needing to update their infrastructure to support EMV might be befuddled and confused by chip and signature, but wrongdoers have it all figured out.

UK business rates: An unfair tax on ATMs and cash

by Ron Delnevo — Chairman, Cash and Card World

ATMs are the latest victim in the rush to levy more taxes in the UK; the result could be machines removed and communities deprived of convenient access to cash.

7 mobile wallets that are shaking things up in payments

There are umpteen mobile wallets in the marketplace angling for customer loyalty (and marketing data). Here are seven contenders to keep an eye on.

Biometrics: The key to secure, convenient ATM transactions

There are no longer valid technical reasons why we should continue to expose ourselves to crime through the use of dated security systems and practices.

Banks struggle to capitalize on mobile customers

by Will Hernandez — Editor, NetWorld Media Group

Mobile banking is on the rise, but financial institutions have yet to figure out how to connect with consumers on a smaller screen.