'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

Cash trap: How an ingenious ATM solution led cops right to robbers

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a workshop at last week's ATMIA conference, attendees learned how Cash Connect and 3Si were able to stop chasing the same ring of thieves out of one major…

After years of warnings, ATM jackpotting strikes the US

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Now that EMV has taken much of the profit out of ATM skimming, criminals are taking up more sophisticated methods of thievery. So it was that the Secret…

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves…

How to become a surcharge heavyweight

ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …

The ATM Marketplace August Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For the ATM industry, the only thing hotter than the weather in August was news about the finalized business combination between Wincor Nixdorf and Diebold …

Stars aligned: 4 reasons why cash could grow

Though its growth has stalled at 1–2 percent per year and rumors of its death persist, the stars may be aligned for a near-term explosion in demand for cash.

The 7 sins of ATM cash management

... and how a 6-step, rules-based approach to ATM cash management can help you conquer them.

Good news for cash — and the Swedish public

Applause goes to Sweden's central bank for recognizing that the needs and wishes of the Swedish public should outweigh the vested interests of those who seek a…

February's finest: The ATM Marketplace Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A look at the most-read stories of the last 29 days.

How ATM cash management can close the window on waste

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Never mind interest rates. Getting control of ATM cash handling costs can have a far greater impact on the bottom line, as a pair of industry experts explained…

ATM cash management: It's so much bigger than interest rates

A free webinar on Jan. 26 will demonstrate that, in an effective cash management program, cost-savings on interest is just the tip of the iceberg.

Cash or card: How do you pay for Christmas?

For now, it's still hard to get people to part with their cash — except at the tills.

Missing the question: Do we want to go cashless?

The persistence of cash globally should not be underestimated.

Legal tender? Time to reexamine the cost of cash

Cash has a cost for sure, but the real question is what price is a world without cash? The cost of ditching it could be a lot higher than many people realize.

4 ways to unlock the value of cash

CIT carriers are enjoying lower capital costs; cash processors are reaping the rewards of technology. How can ATM deployers claim some of the benefits?

How to cut the cost of inefficient cash handling

If you deal with cash on a regular basis, how can you protect it against poor cash-handling practices? Are there ways to make sure everything adds up?

Efficiency or responsiveness? How do you balance your ATM cash supply strategy?

Businesses manage their ATM networks by providing cash where and when customers want it. But they must provide this service efficiently if they are to make a…

Should you develop your own currency management software?

Before deciding on DIY development, consider the functionality gap between in-house solutions and state-of-the-art software available off the shelf.

Why you can bet on the cost of cash rising (and why you should plan for it now)

It might be 'easy money' now, but smart ATM operators are looking to a future when cash isn't so cheap.