Trends / Statistics News & Media
Infosys survey: Banks looking to mobile to lead innovation
October 23, 2013
Banks increasingly feel the need to innovate, according to a new survey, and they're looking to mobile to lead those efforts.
read nowStockholm set for largest Bitcoin conference
October 23, 2013
The Stockholm School of Economics will host a conference to discuss the future of Bitcoin, and with 250 people reportedly signed up, it could be Scandinavia's…
read nowBitcoin prices rebound after Silk Road closure
October 21, 2013
The digital peer-to-peer currency Bitcoin has seen its price bounce back after a market crash in April. The price on Mt. Gox, the largest exchange, hit $197.4…
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How Wells Fargo continuously improves the ATM customer experience
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.
read nowStudy: India's FIs to see a bump in IT spending
October 20, 2013
As Indian FIs ramp up efforts to extend the nation's ATM network to reach the rural unbanked, they're also ramping up their IT services — at least in some…
read nowSurvey: How Americans pay each other
October 17, 2013
Financial services tech provider Fiserv Inc. has released the results of its 2013 "How Americans Pay Each Other" national survey. No surprise to ATM operators…
read nowMobey Forum explores mobile wallet strategies for FIs
October 17, 2013
Mobile banking collaborative Mobey Forum has released a new white paper, "Mobile Wallet: Strategic Options for Banks." In it, the forum posits that if FIs are…
read nowAussie bank intros self-service enabled 'Smart Store'
October 17, 2013
National Australia Bank has opened its first "Smart Store." The reinvented branch concept dispenses with traditional tellers and lets customers choose from a…
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Panellists put a finger on the solution to card fraud
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The way to stop ATM skimming and card fraud is to make it a crime that doesn't pay, a panel of security experts says.
read nowEAST records drop in ATM card fraud, increase in explosive attacks
October 14, 2013
The European ATM Security Team has reported a 32 percent increase in ATM-related fraud attacks, despite a 9 percent fall in card skimming incidents. The…
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Why is cash recycling an issue that's not all for one, but one for all?
by Richard McMurdo — Principal Consultant, Talaris
The other day I ran a series of workshops for a major bank regarding a project affecting a number of different customer touch points. Given the wide-reaching…
read nowStudy: Mobile close to equaling ATM as preferred banking channel
October 11, 2013
The popularity of mobile banking continues to grow, according to a recent study by the American Bankers Association. A survey of 1,000 U.S. adults revealed…
read nowFirst Data posts September US SpendTrend report
October 11, 2013
First Data Corp., a provider of electronic commerce and payment processing services, has released its SpendTrend analysis for Aug. 31 through Sept. 30…
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Teller fees on the rise, but at what cost to FIs?
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
With more consumers doing their banking via apps and websites, some financial institutions are looking at in-person transactions in a new light. Specifically…
read nowStudy: Cash-based online and mobile payment services around the world
October 8, 2013
ATM operators around the world know that cash remains a significant consumer payment instrument. But as goods and services move online, consumers who use cash…
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ATM & Mobile Executive Summit: Thoughts from the president
by Tom Harper
The premise of last week's Summit was that the ATM, a 50 year-old technology, is converging fast and furiously with mobile.
read nowCity National Bank to go cardless at major metro ATMs
October 4, 2013
FIS and City National Bank, an FI with 27.4 billion in assets, have announced an agreement to pilot FIS Cardless Cash Access at City National ATMs in Los…
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Bitcoin at the end of the (Silk) Road
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Will it help or hurt the digital currency that its busiest merchant, Silk Road, was busted this week by the FBI?
read nowFor BofA banking centers, it's a new generation
October 2, 2013
Bank of America has launched a new generation of "express" banking centers that cater to the customer's desire for convenience. These facilities offer a more…
read nowDiebold research: Consumers expect more from FIs
October 2, 2013
Customers of financial institutions want more advanced technologies and more personalized, secure and convenient service, according to new research from…
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