Panellists put a finger on the solution to card fraud

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The way to stop ATM skimming and card fraud is to make it a crime that doesn't pay, a panel of security experts says.

EAST records drop in ATM card fraud, increase in explosive attacks

October 14, 2013

The European ATM Security Team has reported a 32 percent increase in ATM-related fraud attacks, despite a 9 percent fall in card skimming incidents. The…

Why is cash recycling an issue that's not all for one, but one for all?

by Richard McMurdo — Principal Consultant, Talaris

The other day I ran a series of workshops for a major bank regarding a project affecting a number of different customer touch points. Given the wide-reaching…

Study: Mobile close to equaling ATM as preferred banking channel

October 11, 2013

The popularity of mobile banking continues to grow, according to a recent study by the American Bankers Association. A survey of 1,000 U.S. adults revealed…

First Data posts September US SpendTrend report

October 11, 2013

First Data Corp., a provider of electronic commerce and payment processing services, has released its SpendTrend analysis for Aug. 31 through Sept. 30…

Teller fees on the rise, but at what cost to FIs?

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

With more consumers doing their banking via apps and websites, some financial institutions are looking at in-person transactions in a new light. Specifically…

Study: Cash-based online and mobile payment services around the world

October 8, 2013

ATM operators around the world know that cash remains a significant consumer payment instrument. But as goods and services move online, consumers who use cash…

ATM & Mobile Executive Summit: Thoughts from the president

by Tom Harper

The premise of last week's Summit was that the ATM, a 50 year-old technology, is converging fast and furiously with mobile.

City National Bank to go cardless at major metro ATMs

October 4, 2013

FIS and City National Bank, an FI with 27.4 billion in assets, have announced an agreement to pilot FIS Cardless Cash Access at City National ATMs in Los…

Bitcoin at the end of the (Silk) Road

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Will it help or hurt the digital currency that its busiest merchant, Silk Road, was busted this week by the FBI?

For BofA banking centers, it's a new generation

October 2, 2013

Bank of America has launched a new generation of "express" banking centers that cater to the customer's desire for convenience. These facilities offer a more…

Diebold research: Consumers expect more from FIs

October 2, 2013

Customers of financial institutions want more advanced technologies and more personalized, secure and convenient service, according to new research from…

Study: US consumers not so sure about mobile wallets

October 1, 2013

More than 64 percent of U.S. consumers say they would never use a mobile wallet, according to research by secure electronic transactions consultancy Consult…

Study: Vantiv profiles the 'omniconsumer' of the future

October 1, 2013

Payment processing services provider Vantiv Inc. has released a new primary research study on the impact of omnicommerce and mobile banking trends on consumers…

Average ATM fees rise in US, but not by much

September 30, 2013

The average cost to U.S. consumers for getting cash outside of their ATM network is $4.13 — a new high, and a 2 percent increase over last year, according to…

The truth behind the use of cash

by Brendan Burge

The Federal Reserve System Cash Product office has recruited members of the public to participate in a research project called "Diary of Consumer Payment…

Disposable email accounts: A new way for crooks to victimize FI customers?

by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM

Fraudsters are constantly finding new ways to defeat the online protections financial institutions have created. Guardian Analytics, a behavioral analytics…

Study: Banking's branch of tomorrow

September 27, 2013

In new research, "Arriving Now — Banking's Branch of Tomorrow," Mercator Advisory Group reviews continuing evolution of branches today in banks and other…

Growing demand for cash boosts global ATM market

September 26, 2013

The installed base of ATMs across the world could grow by 44 percent between 2012 and 2018, according to a new study from London-based strategic research and…

EMV: Can we afford to wait?

The key is to make the best-informed decision possible.