Survey: In mobile payments, enthusiasm outpaces adoption

June 9, 2015

The financial services industry tends to align its outlook with the potential of a technology rather than consumer expectations, Compass Plus survey shows.

After the chip card: A chargeback tsunami?

What can we learn from Canada's experience weathering the fraud fallout that followed EMV migration?

'In the middle of the action': The ATM in an omnichannel world

The ATM should be central to the omnichannel experience. Here's why.

Study: Consumers leaving no banking channel behind

June 5, 2015

Despite technological advances, 84 percent of respondents say that five years from now they'll still want access to the same channels they use today.

Study: EMV a $35B 'money pit' for merchants

June 5, 2015

A new report from research firm IHL says that an "EMV tax" imposes an unrealistic burden on retailers — and creates a mess for consumers.

May's top ATM reads

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Fiscal fitness was top of mind for ATM industry members in May; three of the top five stories covered Q1 results for bellwether companies in the ATM sector.

The Case for Cash: 10 myth-busting truths about money

A review of some of the most compelling reasons why we should defend the future of cash as a consumer payment choice.

Report: Mobile tops ATM as banking screen of first choice

May 29, 2015

A new study from Javelin finds that nearly 25 percent of mobile users now name it as the go-to mode of access for their primary bank checking account.

Shrinking the elephant: How BECU made ATM big data manageable

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

How one member-minded credit union used customer analytics to radically reduce the time and cost it was investing its ATM network — so that it could invest in…

The top 6 reasons why FIs should brand ATMs

Customization leads to increased awareness and revenue-generating opportunities at a time when FIs must use every channel to build their brand.

TMG reports strong issuer enrollment in Apple Pay

May 21, 2015

The payment processor expects that 50 percent of its issuer clients will be signed up for the NFC payment solution by the end of the year.

ATM data theft rocketing in 2015

May 21, 2015

According to FICO, data theft rose by 174 percent at bank ATMs and by 317 percent at nonbank terminals between Jan. 1 and April 9.

Report: Omnichannel banking lessons learned

May 18, 2015

A new report from Mercator considers how implementation of the omnichannel model can be inhibited — or enabled — by data management and synchronization.

Study: Tab for cybercrime to reach $2 trillion by 2019

May 13, 2015

Researchers at Juniper estimate that the cost to businesses of data breaches will increase fourfold over the next four years.

Nautilus Hyosung America claims top spot in US ATM market share

May 12, 2015

Recent growth — particularly in the financial services space — has boosted its total US market share to 29 percent, the company says.

What millennials really want from the ATM

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Besides cash, of course. Diebold has scrutinized this tech-savvy, what-have-you-done-for-me-lately cohort in extensive studies, so we asked them to tell us…

Report explores the new prepaid environment

May 11, 2015

Companies must find partners and build efficient value chains if they are to survive market challenges, a new report says.

Position paper champions the right to choose cash

May 11, 2015

'It boils down to giving consumers the economic freedom of choice expected in all self-respecting free economies,' ATMIA CEO says.

Government proposal would let Danish retailers reject cash payment

May 11, 2015

The measure would save retailers considerable expense related to cash-handling and security, the government claims.

Banks continue their branch-trimming trend

May 8, 2015

Over a 12-month period, cities across the US saw a net total of 1,441 branches shuttered, according to an SNL Financial report.