ATM industry group calls out media, pols for 'misleading' statements about fees

November 2, 2015

The ATM Industry Association says that political interests have branded the fees "exploitative" and "usurious," while making little or no effort to determine…

Survey: US adults count safety of financial data as top concern

October 30, 2015

The greater their household income and education level, the more concerned consumers are likely to be about privacy, says a report by Computer Services Inc.

Card-accepting merchant outlets to double by 2020

October 30, 2015

An RBR report sizes up the current state and future outlook for card acceptance worldwide — and questions whether Visa and MasterCard can keep pace with…

Are millennials from Mars?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Plenty of things about millennials might seem alien to Gen X-ers and boomers, but when it comes to banking, they're all pretty much the same.

New study affirms importance of the branch

October 29, 2015

Consumers see the branch as the place where their money lives; the Web and mobile are just vehicles for its movement, a new report says.

Symposium explores 'The Future Tech of Customer Experience'

October 27, 2015

The two-day event aims to help B2C brands prepare for the next generation of computing technology, the ICX Association says.

Uneasy alliance: Banks and fintech startups

by Dan Glessner — Chief Marketing Officer, Quisk, Inc.

Startups should seek to leverage the consumer trust which banks have worked for decades to earn; banks should look to startups for consumer-focused…

MasterCard to drive payments for the Internet of Things

by Will Hernandez — Editor, NetWorld Media Group

At Money 20/20, the card network announced a new program that will enable companies to add card credentials to devices such as automobile key fobs, smart rings…

RBR study: What does the future hold for NCR, Diebold and Wincor?

October 23, 2015

New research by strategic research and consulting firm RBR finds room to grow for the world's 'Big Three' ATM suppliers.

Study examines 'The value of cash on the UK high street'

October 23, 2015

New research from Cardtronics UK shows that nearly a quarter of 'main street' merchants have lost profits due to a decline in customer access to cash.

Survey: Vast majority of consumers want retailers to boost data security

October 19, 2015

Following major retailer data breaches, consumers want merchants to upgrade security controls and install EMV card readers to stop fraud.

Global ATM count forecast to reach 4M within 5 years

October 16, 2015

An RBR report says that the global installed ATM base has added 1 million machines since 2010 and will add another million by 2020.

Missing the question: Do we want to go cashless?

The persistence of cash globally should not be underestimated.

Leveraging innovative technology to transform the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

An panel at BAI Retail Delivery discusses the challenges of getting people, products and processes to work as one and provide the ideal customer experience.

Low-tech attacks drive increase in European ATM crime

October 15, 2015

Card-skimming attacks fell by 18 percent during the first half of the year compared to 2014; card-trapping incidents rose by the same percentage.

Mexican government policy drives growth in e-payments

October 9, 2015

Payment cards are gradually making inroads on cash, as the government and banks begin to provide basic financial access to the population.

Study: Noncash payments growing faster than GDP

October 9, 2015

Growth has likely been propelled by economic recovery in mature markets, rapid expansion in China, adoption of mobile and contactless, and faster payment…

ICX Symposium: The future of customer experience

by Christopher Hall — w, t

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven…

Is impatience making us digital amnesiacs?

October 8, 2015

​Half of Americans will Google an answer before they'll try to remember it — and then, eight seconds later, forget the answer they got from Google, says…

Poll: In Canada, millennials drive charge toward new banking tech

October 6, 2015

Like their US counterparts, Canadians prefer to do their everyday banking via digital channels, but want to speak with a live person when they have more…