How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.

Regulatory issues on Washington's radar

Panelists at the ATM & Mobile Executive Summit take on issues attracting attention within the Washington beltway. 

Panellists put a finger on the solution to card fraud

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The way to stop ATM skimming and card fraud is to make it a crime that doesn't pay, a panel of security experts says.

How the mag stripe can actually prevent ATM fraud

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ironically, the same mag stripe that contains card data also holds the key to making that data useless to crooks.

ATM & Mobile Executive Summit 2013: The ATM-mobile connection

ATM Marketplace Editor Suzanne Cluckey recaps her ATM and Mobile Executive Summit presentation on mobile convergence.

ATM & Mobile Executive Summit 2013: FTC regulations

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Malini Mithal of the FTC's Bureau of Consumer Protection discusses potential regulation in mobile payments.

ATM & Mobile Executive Summit: Thoughts from the president

by Tom Harper

The premise of last week's Summit was that the ATM, a 50 year-old technology, is converging fast and furiously with mobile.

ATM & Mobile Executive Summit 2013: In review

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Event co-organizer Kurt Helwig, CEO of EFTA, shares highlights from the 2013 conference and plans for the 2014 event.

The 3 areas of ATM evolution

Whether it's an Apatasaurus or an ATM, if it doesn't adapt it eventually goes the way of the dinosaur.

Who's watching over our mobile financial data?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With mobile financial services poised for rapid growth, the FTC is keeping a keen eye on data security.

Update: The EMV common debit solution

Getting 4 AIDs into place (if that's what it comes down to) is going to take some skill.

ATM-mobile security and the consumer

ATM-mobile technology doesn't just have to be safe. The customer has to believe it's safe, as well.

Time for the ATM Industry to get on board with mobile?

ATM Marketplace publisher Tom Harper says operators should look into profit opportunities with mobile.

Dining in the cash-only heart of London

King Cash still reigns in Britain's seat of power.

European ATM industry considers the Big Picture

On June 5-6 in London, European ATMs 2013 will take a deeper view of opportunities, issues and emerging trends.

It's alive! It's alive! (video)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In which we explain what makes a fistful of cash from an ATM just like Frankenstein's monster. Sort of.

How do you follow a year of ATM industry 'firsts'?

With a year of nexts, of course. After a year on the job, David Tente of ATMIA is bringing it on for the ATM industry.

Is the ATM industry finally getting traction on an EMV spec?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As 10 networks agree to adopt a common AID, ATM implementation suddenly looks more doable.

The (much) lighter side of ATMIA US 2013 (video)

Conference attendees exchanged good conversation -- and business cards -- during the welcome reception at ATMIA US 2013.

Beyond 'cash out': ways to cash in on ATMs (videos)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Now that today's ATMs can do so much more, should you be looking into adding new revenue sources?