7 must-see sessions at the ATM industry's biggest annual conference

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With so much to see and only so much time, there are tough choices to be made about what to take in at this year's ATMIA U.S. conference. But while you're…

Love at the ATM

The ATM is celebrated for its advanced capabilities — charitable donations, direct currency conversion, mobile phone top-up, bill pay and more. But…

How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

Battling ATM crime with a blunt sword

While international crime groups are acting fast, intelligently and with the backing of huge amounts of money, industry players are fighting in single…

Wells Fargo: Doubling down on card-free ATM access

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For the time being, most US FIs are relying on texted codes to offer their customers a cardless ATM option; by implementing NFC as well, Wells Fargo is getting…

Meet MonRo, the money robot

Even in the midst of a period of accelerated innovation in the global ATM industry, it is striking to see the role of robots being taken so seriously in…

ATMs and mobile wallets: Bumping down the road to ubiquity

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a pre-conference workshop at ATMIA 2016, a small army of experts offered an overview of brand-name mobile wallets and the problems the industry must solve…

ATMIA 2016: The evolving future of the ATM

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Where will the ATM be 10 to 15 years from now? Literally everywhere, and figuratively, right at the center of the user's daily financial life.

Bank Customer Experience Summit slated for September

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of…

Conference preview: ATMIA US 2016

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For its upcoming conference in The Big Easy, the ATM Industry Association has assembled a hard-hitting lineup of timely, on-topic workshops, breakouts and…

Has the time finally arrived for mobile payments?

In 2015, we finally seemed to see some breakthroughs in mobile payments, but the question remains: Are consumers finally ready to come along from the ride?

2016 in the ATM industry: For Europe, a year of heavy lifting

by Ron Delnevo — Chairman, Cash and Card World

The ATM industry has some big items on its 2016 to-do list, but ATMIA Europe Executive Director Ron Delnevo says his organization is fit for the job.

ICX Symposium: The future of customer experience

by Christopher Hall — w, t

The Oct. 27-28 symposium, "Inflection Point: The Future Tech of Customer Experience," will help prepare delegates for the fast-approaching, fully tech-driven…

Why we need 'the fool on the hill'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Every industry needs people with crazy ideas who don't care who's watching or what they think. The financial service sector needs them worst of all.

ATMs, electronic benefits ... and the long arm of the law

State legislatures are imposing increasingly restrictive rules on welfare recipients — and are expecting ATM operators to police them.

European ATMS 2015: A great conference pointing to a better future

by Ron Delnevo — Chairman, Cash and Card World

ATMIA Europe Executive Director Ron Delnevo recaps the annual ATM industry event held last week in London.

Does virtual currency's past dictate its future?

An excerpt from opening remarks by Networld Media Group Publisher Tom Harper at the first annual Virtual Currency Today Summit in Boston.

In a new video, real-life stories underscore the importance of cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The animated short from ATMIA tells 10 true (and embarrassing and heartwarming and cautionary) tales about times when cash saved the day — or would have.

New global report highlights ATM industry trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Released this week, the free report examines global perceptions about current influences and future directions in the ATM market.

Seven good bets for the ATMIA US conference and expo

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM industry's premier annual event begins next week in Las Vegas. We took a look over the agenda and picked seven sessions that are sure winners.