Indian bank slice opens 2nd branch, with QR-code powered ATMs

August 14, 2025

An Indian bank slice has opened its second branch in Gurugram. The branch is powered by the Unified Payment Interface, an instant payment system for…

First Foundation Bank appoints chief banking officer

August 14, 2025

First Foundation Inc., the holding company of First Foundation Bank, appointed Stuart Bernstein as EVP and chief banking officer. Bernstein will lead the…

How can banks, fintechs build emotional trust?

by Bradley Cooper — Editor, Connect Media

How can financial providers like banks and fintechs build emotional credibility? It takes transparency, empathy, reliability and purpose.

KeyBank inks naming deal with Pro Football Hall of Fame

August 8, 2025

KeyBank entered a naming rights agreement with the Pro Football Hall of Fame for an event center in Canton, Ohio. It will be called the KeyBank Center at the…

The Power of Personalization: Unlocking Value Through Personalized ATM Experiences

In a world where customer expectations are shaped by personalized digital experiences, financial institutions must evolve every channel—including ATMs. Today…

Chase opens 1,000th branch

August 1, 2025

JPMorgan Chase recently celebrated the opening of its 1,000 branch since 2018 when it first introduced its branch expansion strategy. The branch is located in…

KeyBank renews arena naming deal with Buffalo Sabres

July 31, 2025

KeyBank has renewed its naming rights deal with the NHL team the Buffalo Sabres. Through this deal, it will have 10-year extension of its contract for the…

Integro Bank selected as banking partner for Arizona Technology Council

July 30, 2025

The Arizona Technology Council has named Integro Bank as a Banking Partner. Through this partnership, the council's more than 750 member businesses will have…

What banking customers expect and how banks can deliver

Banking isn’t what it used to be. Consumers have grown accustomed to a world of instant gratification, whether it’s shopping online or streaming entertainment…

NatWest partners with Amazon Web Services for AI customer experience tools

July 25, 2025

NatWest Group, an insurance and banking holding company, announced a five year partnership with Amazon Web Services and Accenture to improve its data…

Greece bans interbank ATM withdrawals fees

July 23, 2025

The Greek government announced a ban on banking ATM withdrawal fees for bank owned ATMs that are part of the DIAS Interbanking System network. This move came…

Lloyd's Banking Group selects NCR Atleos' ATM as a service

July 23, 2025

Lloyd's Banking Group, based in the UK, selected NCR Atleos for its ATM as a service. In particular, Atleos will offer coin in and out technology for the…

KeyBank deploys treat dispensing ATMs in Cleveland

July 18, 2025

KeyBank is bringing in treat dispending ATMs to three events in Cleveland, Ohio. These devices will give out cookies, tacos or toys to users, according to a…

Are ATMs boring?

by Bradley Cooper — Editor, Connect Media

Are ATMs boring? Here's why that's not necessarily a bad thing.

Tri Counties Bank to open branch in San Francisco

July 18, 2025

Tri Counties Bank, based in Chico, California, announced it will open a branch in the West Portal neighborhood of San Francisco. The location will be open…

ATM pooling, IADs provide sustainable ATM management

by Galia Gomez — CEO, Serquo

As banking continues to evolve in the digital age, the role of ATMs has expanded from basic cash dispensers to vital, multifunctional service points. With…

Fifth Third Bank to close bank branch in Cincinnati metro

July 14, 2025

Fifth Third Bank announced it plans to close a branch at a Kroger in Fort Mitchell, Kentucky, which is within the Cincinnati metro area. The bank is the…

Digital signage is a game changer for banks

by Bradley Cooper — Editor, Connect Media

Digital signage is a big deal for banks. Learn about how it's transforming the drive-thru experience and more in today's episode of the Bank Customer…

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Kuwait International Bank taps Diebold Nixdorf for ITMs

July 9, 2025

The Kuwait International Bank partnered with Diebold Nixdorf to install ITMs at select branches. With these devices, the bank will provide a variety of…

Northwest Bank opens branch in Indiana

July 2, 2025

Northwest Bank, based in Columbus, Ohio, opened a branch in Fishers, Indiana. This is the first financial center the bank has opened in six years, according to…