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Bank Customer Experience News & Media

Shared Branch network celebrates 50th anniversary with tech, personalized banking

Founder of the Shared Branch network of credit unions Velera is celebrating the network's 50th anniversary by providing advanced tools to credit unions like…

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Academy Bank opens branch in Littleton, Colorado

November 4, 2025

Academy Bank, a subsidiary of Dickinson Financial Corp, opened a branch in Littleton, Colorado. This is its second location in the town and its 28th overall in…

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Wells Fargo opens campus in Irving, Texas

October 29, 2025

Wells Fargo has opened its 850,000-square-foot campus in Irving, Texas. It will have 4,500 employees in a collaborative environment, according to a press…

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Bank of America appoints community relations manager

October 28, 2025

Bank of America appointed Maria Serravalle as community relations manager for the Detroit market. She takes over for Dwanette Williams who is joining the…

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Enterprise Bank & Trust acquires 12 branches from First Interstate Bank

October 23, 2025

Enterprise Bank & Trust has acquired 12 branches from First Interstate Bank, consisting of 10 branches in Arizona and two in Kansas. The bank will gain…

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Cash in the digital age: How utility ATM networks sustain financial access worldwide

This paper delves “behind the velvet curtain” to define the utility ATM network and examine the state of play in the US and more than a dozen other nations. No…

Presented by NCR Atleos

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TD Bank selects flood prevention panels for ATMs, entryways

October 16, 2025

TD Bank partnered with Flood Risk America to upgrade its ATMs and entryways with flood protection solutions. This is to help protect the machines from water…

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ATM Manufacturer Guide: 7 companies compared

by Bradley Cooper — Editor, Connect Media

Read to learn about the features offered by seven ATM manufacturers in the U.S. and internationally.

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United States Senate Federal Credit Union celebrates 90th anniversary

October 13, 2025

The United States Senate Federal Credit Union recently celebrates its 90th anniversary. First founded in 1935 by Senate employees, the credit union now has…

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How professional services can help ATM, ITM deployment, management

Cook Solutions Group experts chat on how professional services can make ATM/ITM deployment and management easy.

Presented by Cook Solutions Group

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Digital Federal Credit Union gets approval to merge with First Tech Federal Credit Union

October 8, 2025

The Digital Federal Credit Union, based in California, has received regulatory approval from The National Credit Union Administration to merge with First Tech…

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SECU celebrates 6th annual kindness campaign

October 7, 2025

The State Employee's Credit Union of Maryland is celebrating its sixth annual SECU Kindness Campaign for October with a goal to provide one million acts of…

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Bank of America announces AI assistant for employees

September 30, 2025

Bank of America has debuted an Ask Global Payments Solutions generative AI tool.

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Bank of America appoints president of Delaware

September 29, 2025

Bank of America appointed Kelly Firment as president of Delaware. She takes over for Chip Rossi who retired this June, according to a press release.

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Citizens to provide $20M for workforce development

September 25, 2025

Citizens will provide $20 million for workforce development programs from 2026 to 2028. The funding will support nonprofits providing educational and career…

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Banks eye outsourcing to Indian tech hubs due to Trump H1-B fee

September 24, 2025

Big banks, including JPMorgan Chase and Citigroup Inc., will put more emphasis on Indian business support centers due to President Donald Trump's anti…

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PenAir Credit Union expands partnership with NCR Atleos Allpoint Network

September 24, 2025

PenAir Credit Union, based in Florida, has expanded its partnership with NCR Atleos' Allpoint Network.

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Candescent opens Atlanta headquarters

September 22, 2025

Candescent, a provider of cloud-based customer experience solutions for financial institutions, has opened its headquarters in the Sandy Springs suburb of…

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Bank of America raises minimum wage to $25 an hour

September 19, 2025

Bank of America has raised its minimum wage to $25 an hour, putting the minimum salary for all full-time employees at more than $50,000. The increase is for…

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Tri Counties Bank opens San Francisco branch

September 18, 2025

Tri Counties Bank opened a branch in the West Portal neighborhood of San Francisco. The branch is open Monday through Friday 9 a.m. to 5 p.m. and has a 24/…

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