Bank Customer Experience News & Media

Citi ATM fee waiving policy for minority-owned banks leads to lawsuit

May 21, 2024

A group of Florida customers have entered a lawsuit against Citigroup for allegedly charging out-of-network fees at Citi ATMs for white customers. The lawsuit…

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Cardless ATMs deliver Google/Apple Pay

by Bradley Cooper — Editor, Connect Media

Cardless ATMs are paving the way for a more convenient banking experience by enabling Google and Apple Pay transactions.

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Texans Credit Union refreshes logo

May 14, 2024

Texans Credit Union, a 70-year-old credit union in North Texas, redesigned its logo to match the design of its Texas Instruments heritage. The credit union…

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JD Power survey finds decreasing customer satisfaction with online-only banks

May 13, 2024

A survey by JD Power found that consumers are less satisfied with online-only banks, compared to last year. Satisfaction scores for online-only banks decreased…

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How can banks maintain a good CX in light of layoffs?

by Bradley Cooper — Editor, Connect Media

Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry.

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Fifth Third Bank named as best adoption-friendly workplace

May 10, 2024

The Dave Thomas Foundation for Adoption listed Fifth Third Bank on its list of the 100 Best Adoption-Friendly Workplaces. It earned this reward in part for its…

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Varo Bank survey finds inflation leading to 89% of customers using credit cards for essentials

May 8, 2024

Varo Bank released a study through Morning Consultant that found that 89% of customers rely on credit cards for essential purposes. The report surveyed U.S.

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ATM features: 5 to include

by Bradley Cooper — Editor, Connect Media

Want your ATM to succeed? Consider adding these five essential features.

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Fed to keep rates steady due to decreasing banking loans

May 7, 2024

U.S. banks saw a decrease in demand for industrial loans and household credit in the first quarter of 2024, according to data from a Federal Reserve survey.

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Chase opens Bronx branch

May 2, 2024

JPMorgan Chase recently opened a branch in the Grand Concourse neighborhood of The Bronx, New York. The branch features a modern design for better community…

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Republic First Bank collapses, Fulton Bank to acquire assets

April 30, 2024

Republic First Bank was seized by Pennsylvania state regulators with its assets sent to the Federal Deposit Insurance Corp. Fulton Financial Corp, the parent…

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Discover Financial Services integrates Google Cloud's AI platform

April 30, 2024

Discover Financial Services partnered with Google Cloud to integrate Vertex generative AI into its customer care centers. With these tools, its contact center…

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Where are bank branches headed?

by Bradley Cooper — Editor, Connect Media

Bank branches are decreasing in number across the U.S., but this trend doesn't tell the entire story.

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Regions Bank intros Philanthropic Solutions group

April 24, 2024

Regions Bank introduced its Philanthropic Solutions group within its Wealth Management division. This group will offer advice for charitable giving, nonprofit…

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Lama AI joins Mastercard Engage Partner Platform

April 23, 2024

Lama AI, a commercial lending technology provider, plans to join the Mastercard Engage Partner Platform to deliver better payments solutions. In particular…

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Fed says more than 1,800 banks utilized emergency lending facility

April 23, 2024

The Federal Reserve said that 1,804 banks used the emergency lending facility that was set up in March 2023, following the collapse of multiple regional banks…

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Top banking digital signage trends to watch

by Carl Udler — Sr. Director, Hughes

Omnichannel experiences are driving behaviors that motivate, inspire, and stir emotions that prompt action in bank branches. Digital signage has emerged as an…

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Big banks continue job cuts, Citi leads the way

April 19, 2024

Big banks are continuing to cut back on jobs this quarter. Citi saw the biggest decrease of 2,000 employees as part of a reorganization plan for boosting…

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Self-service kiosks: Unlocking benefits for banking

by William Stutzman — Director of Strategic Initiatives, Ventus Global Network Solutions

Self-service kiosks are becoming vital parts of many businesses, including banking. But what is a self-service kiosk and why is it so important to think about?

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TD Bank intros 'dog ATM' dispensing dog treats

April 16, 2024

TD Bank in Philadelphia introduced a dog ATM at its South Philly branch, which delivers biscuit treats to dogs. In order to dispense the treats, the dogs…

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