How to use financial education as a marketing tool

by Bradley Cooper — Editor, Connect Media

A panel entitled "Using Financial Education as a Marketing, Engagement Tool" at the Bank Customer Experience Summit held in Charlotte from Sept. 9 to 11 will…

UK banks: why do they rank low in Customer Satisfaction?

Last month, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024.

3 reasons why retail ATMs aren't going anywhere

by Bradley Cooper — Editor, Connect Media

Retail ATMs will still be a staple in the years to come for a variety of key reasons related to customer preferences, security and more.

Banking privacy: 5 benefits for banks, customers

by Robert Ramsey — CEO, Rain Technology

Banking privacy is a huge issue for customers. Here are five ways to improve it.

BankservAfrica partners with UnionPay for transaction support in Africa

July 24, 2024

BankservAfrica, a clearing house in Africa, partnered with UnionPay International for e-commerce transactions for UPI cardholders in Africa. Through this…

Crafting an innovative retail banking experience

by Bradley Cooper — Editor, Connect Media

A panel at the upcoming Bank Customer Experience Summit will cover how banks can craft new and improved retail spaces.

Capital One announces $265B community benefits plan alongside Discover acquisition

July 19, 2024

Capital One Financial Corp. announced that it will deliver more than $265 billion for philanthropy, investment and lending over the next five years. This is…

Mastercard partners with Ecommpay for Click to Pay

July 18, 2024

Ecommpay, a payments platform, partnered with Mastercard to deliver Click to Pay for merchants. With this tool, merchants can tokenize customer card details…

Liberty Bank embraces tech for 200th anniversary

by Bradley Cooper — Editor, Connect Media

As it approaches its 200th anniversary, Liberty Bank is embracing major technological changes and investigating others.

Manasquan Bank recognized as a best place to work in New Jersey

July 11, 2024

NJBIZ named Manasquan Bank as one of the Best Places to Work in New Jersey for 2024. BridgeTower Media and NJBIZ conducted a survey that measured workplace…

Are Teller Cash Recyclers reaching a tipping point?

by Bradley Cooper — Editor, Connect Media

The banking world has been slow to adopt TCRs for many reasons including costs and a push towards digital banking at the expense of branches. That may be…

Pacific Premier Bank named one of the best banks in America by Forbes

July 3, 2024

Pacific Premier Bancorp Inc., the holding company of Pacific Premier Bank earned a spot as one of the 100 Best Banks in America on Forbes' 2024 list. The list…

Self service banking: 3 tools that improve the customer experience

by Bradley Cooper — Editor, Connect Media

Here are three of the best self-service banking tools that can improve the bank experience.

EQ Bank rolls out Adoreboard AI solution

July 2, 2024

EQ Bank, a Canadian challenger bank, introduced Adoreboard, an AI platform that detects emotion expressed in messages with customers. Using this data, EQ Bank…

Big US banks pass stress tests, will increase dividends

July 1, 2024

Multiple big U.S. banks passed their annual stress tests with the Federal Reserve, which show they have enough capital to withstand major market upsets. As a…

Kinecta Federal Credit Union wins workplace award for 6th year

July 1, 2024

Kinecta Federal Credit Union won recognition as Great Place to Work-Certified for the sixth year in a row. Great Place to Work gives out these awards based on…

FNB hosts Pennsylvanian Governor Shapiro for headquarters tour

June 27, 2024

F.N.B. Corp. recently hosted Pennsylvania Governor Josh Shapiro for a tour of its financial center headquarters in Pittsburg. The bank expects the headquarters…

U.S. Bank adds Treasury4 to partnership network

June 26, 2024

Treasury4, a treasury tool provider, joined the U.S. Bank Connected Partnership Network. With this online marketplace of third-party payment and treasury…

Former Paypal CEO intros Evergreen Money high yield checking account

June 26, 2024

Bill Harris, the former CEO of Paypal, recently launched Evergreen Money, a digital wealth advisor which offers Liquid Treasuries, a checking account that…

75% of customers would switch banks over fraud protection issues

June 26, 2024

Jumio, an AI identity verification company, found in a survey that 75% of people would switch providers if their banks didn't provide proper protection against…