Creating the best retail banking experience

by Bradley Cooper — Editor, Connect Media

A panel at the Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 did a deep dive into ideas and innovation for retail…

California Bank to acquire 4 branches from FirstBank

October 2, 2024

California Bank & Trust, a subsidiary of Zions Bancorp., announced it will acquire four branches from FirstBank. With this purchase, the bank will gain…

What's pulling banks down on customer satisfaction?

by Mark Aldred — Head of Sales, Auriga

A recent survey for UK’s Institute for Customer Service found that banks didn't make the cut for good customer service. How can they improve?

Avoiding banking transformation pitfalls

by Bradley Cooper — Editor, Connect Media

A panel at the Bank Customer Experience Summit addressed how to avoid banking transformation pitfalls.

Bank of America enters Louisville market, plans to open 165+ branches by end of 2026

September 23, 2024

Bank of America announced its plan to open more than 165 branches in 63 markets by the end of 2026, with 40 opening in 2024. Most recently, the bank announced…

Cash recycling: Leveraging its delicate balance

by Sally Hanson — N/A, N/A

Here are three newer recycling technologies and tools to consider.

Presented by Diebold Nixdorf

Banking social media strategy: Developing impactful content

by Bradley Cooper — Editor, Connect Media

Regina DeMars, director of content marketing and social media strategy at FNBO, delivered a keynote session about content strategies that work at the Bank…

Branch innovation, AI claim top spots in Bank Customer Experience Awards

by Bradley Cooper — Editor, Connect Media

The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking.

How banks can deliver financial education successfully

by Bradley Cooper — Editor, Connect Media

Panelists at the Bank Customer Experience Summit discussed financial education in depth.

Allpoint ATM 101: Key facts to know

by Bradley Cooper — Editor, Connect Media

Here are a few key facts to known about Allpoint ATMs and other surcharge-free ATM networks.

Last call to learn cutting edge banking trends at Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

The deadline for online registration for the Bank Customer Experience Summit is Sept. 6.

What's on the horizon for self-service banking?

by Bradley Cooper — Editor, Connect Media

Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking…

Regions Bank appoints head of corporate banking, commercial banking

August 19, 2024

Regions Bank announced that Ronnie Smith will retire as head of the corporate banking group. Brian Willam, head of commercial banking, will succeed Smith in…

Banking AI: 3 tools to watch

by Bradley Cooper — Editor, Connect Media

Here are three banking AI tools to watch in the coming years.

Paysafe study finds customers want payment choice, cash access

August 16, 2024

A study by Paysafe called "Inside the Wallet: How consumers are spending and saving in 2024" found that customers are increasingly concerned with payment…

Meeting banking regulations without sacrificing CX

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 will look at this topic in depth during a panel entitled, "How to meet…

How to deploy, manage an ITM

by Bradley Cooper — Editor, Connect Media

Today's episode of the Bank Customer Experience Summit podcast takes a deep dive into ITM strategy.

Presented by Cook Solutions Group

Regions named best workplace for disability inclusivity

August 7, 2024

Regions Bank was named as the Best Place to Work for Disability Inclusion for the fourth consecutive year on the 2024 Disability Equality Index. The American…

NCR Atleos expands partnership with Chime for branded ATMs

August 7, 2024

NCR Atleos expanded its partnership with Chime, a banking app to put its brand at Allpoint ATMs at 4,000 Walgreens locations. Chime members already have access…

Advanced ATM features: 5 to include

by Bradley Cooper — Editor, Connect Media

Here are five advanced ATM features that you should include.