Ohio ATM malfunction leads to $2K deposit loss

April 26, 2024

A Bank of America ATM in Middletown Ohio malfunctioned while a woman was depositing cash, leading to a $2,000 loss. When resident Colleen Curran made the…

Citizens appoints head of wealth management

April 26, 2024

Citizens Financial Group Inc. announced that Paul Casey will serve as head of wealth management. Prior to joining Citizens, he served as managing director for…

Bank of America delivers grants for art conservation

April 25, 2024

Bank of America has awarded 24 cultural institutions with grants from its 2024 Bank of America Art Conservation Project. First started in 2010, this project…

Regions Bank intros Philanthropic Solutions group

April 24, 2024

Regions Bank introduced its Philanthropic Solutions group within its Wealth Management division. This group will offer advice for charitable giving, nonprofit…

Experience innovation at the Bank Customer Experience Summit

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit 2024's first early bird deadline is coming up on May 3rd.

Fed says more than 1,800 banks utilized emergency lending facility

April 23, 2024

The Federal Reserve said that 1,804 banks used the emergency lending facility that was set up in March 2023, following the collapse of multiple regional banks…

Mphasis signs global agreement with Amazon Web Services

April 22, 2024

Mphasis, an IT provider specializing in cloud and cognitive services, has signed a multi-year global agreement with Amazon Web Services.

Big banks continue job cuts, Citi leads the way

April 19, 2024

Big banks are continuing to cut back on jobs this quarter. Citi saw the biggest decrease of 2,000 employees as part of a reorganization plan for boosting…

Backbase partners with Navy Federal Credit Union for transformation journey

April 18, 2024

Navy Federal Credit Union, a U.S. veteran credit union, partnered with Backbase for a multi-year transformation journey plan. Backbase will modernize the…

Piedmont Advantage Credit Union appoints 2 execs

April 17, 2024

Piedmont Advantage Credit Union, based in Winston-Salem, North Carolina, appointed Charles Skara as CFO and Sandy Milton as COO. Prior to joining the credit…

Credit Union of Southern California celebrates big anniversary

April 17, 2024

The Credit Union of Southern California is celebrating its 70th anniversary.

TD Bank intros 'dog ATM' dispensing dog treats

April 16, 2024

TD Bank in Philadelphia introduced a dog ATM at its South Philly branch, which delivers biscuit treats to dogs. In order to dispense the treats, the dogs…

Kinecta Federal Credit Union to move wealth management to Ameriprise Financial

April 16, 2024

Kinecta Federal Credit Union, based in Manhattan Beach, California, announced it will move support for its Kinecta Wealth Management program from LPL Financial…

Rockford Bell, Consumers credit unions to merge

April 15, 2024

Rockford Bell Credit Union and Consumers Credit Union, both based in Illinois, plan to merge later this year, subject to regulatory and member approvals.

Keybank earns 'Outstanding' rating from Office of Comptroller of the Currency

April 15, 2024

Keybank earned an Outstanding rating from the Office of the Comptroller of the Currency on its Community Reinvestment Act exam, based on its work within the…

How to pull off a successful branch renovation

by Bradley Cooper — Editor, Connect Media

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, Connect Media

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

Service tech stole $13K from ATMs, say police

April 10, 2024

A Loomis service technician has been arrested in Memphis, Tennessee for allegedly stealing thousands from ATMs he was servicing at bank locations.

How banks can improve customer experience with surcharge free ATMs

by Bradley Cooper — Editor, Connect Media

Surcharge free ATMs allow banks to expand their services outside of branches.

Atlantic Union Bankshares acquires American National Bankshares

April 9, 2024

Atlantic Union Bankshares Corp. officially completed its acquisition of American National Bankshares Inc. With this acquisition, Atlantic Union has…