Mobile: breaking down banking channel boundaries

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Channel-crossing capability and skyrocketing popularity make the mobile banking app an ATM industry influencer to watch.

Entry of foreign players into Chinese cards market will be painfully slow

by Dominic Hirsch — manager, Retail Banking Research

Visa and MasterCard will be pleased that the WTO ruling on July 16 broadly supported a U.S. Trade Representative complaint that China UnionPay holds a monopoly…

The clue’s in the name, or is it?

by Richard McMurdo — Principal Consultant, Talaris

Why are banks the first to label themselves as "retail," but the last to behave like a retail store?

With ATM e-receipts, it's easy being green

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Wells Fargo program makes it simple for customers to choose email over paper for their ATM receipts. 

Animas CU selects Fiserv XP2

August 31, 2012

Fiserv Inc., a provider of business-driven technology solutions for credit unions, announced today that Farmington, N.M.-based Animas Credit Union has selected…

UnionPay debit card debuts in Pakistan

August 31, 2012

Chinese-owned UnionPay network is making international inroads. This week, Faysal Bank Ltd. launched the first UnionPay debit card program in…

Commentary: Banking and social media: Where is it going?

New developments raise the question of whether social media will complement the ATM or compete with it.

Processing glitch disables Kentucky FI bankcards

August 30, 2012

Lexington, Ky.-based Central Bank and Trust Co., experienced an ATM/debit processing error on Tuesday night that left customers unable to use ATM/debit cards…

Brazil's Banco Bradesco demos what's 'Next' in banking

August 30, 2012

Brazil's Banco Bradesco has introduced Bradesco Next, a new branch model and showcase for high-tech banking innovations.

Kilowatt CU signs deal with First Data

August 30, 2012

First Data today announced that Kilowatt Credit Union of Madison, Wis., has joined the Star Network, signing a multi-year agreement under which STAR will…

Motorola Employees CU extends agreement with Pulse network

August 30, 2012

The Pulse debit/ATM network, has extended and expanded its long-term relationship with Motorola Employees Credit Union as network provider for PIN debit. The…

Conix adds image analytics to fraud, dupe detection solutions

August 29, 2012

Conix Systems Inc., a provider of payment processing solutions, has introduced image analytics to enhance its fraud and duplicate detection solutions. The new…

FNB system crash exasperates customers

August 29, 2012

South Africa's First National Bank has been issuing mea culpas following an interruption of electronic services that briefly left customers unable to use their…

Canadian bank first to introduce interactive teller ATMs

August 28, 2012

FirstOntario Credit Union, based in Hamilton, Ontario, has become the first Canadian FI to deploy NCR APTRA Interactive Teller, which enables customers to talk…

Rethinking ATM availability as a measure of success

Is it time for the ATM industry to rethink the way we measure ourselves?

10 steps to improving your ATM metrics

How to shift your ATM network from an uptime approach to one that focuses on the customer.

A glimpse behind the curtain

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

ATMs connect to a payment platform; the network may differ by geography and local mandates, but eventually every transaction makes it to an application running…

Old Point joins Allpoint

August 27, 2012

Hampton, Va.-based Old Point National Bank has joined the surcharge-free Allpoint ATM network, a subsidiary of Cardtronics, according to a news item at…

First Financial FCU re-ups with Star Network

August 23, 2012

First Financial Federal Credit Union, a $950 million FI based in Maryland, has opted for a multi-year renewal with the Star Network. Under the agreement, Star…

Boston banks lose Logan Airport ATMs

August 23, 2012

JP Morgan Chase doesn't have a branch in Massachusetts, but it's about to become the dominant ATM operator at Boston's Logan Airport. And at least one Boston…