Self-service ATMs help shape a new branch service philosophy

When University Federal Credit Union decided it was time to reinvent their branch model, they worked with the branch transformations group at Diebold…

IT issue leaves Lloyds customers cashless on New Year's Eve

January 2, 2013

New Year's Eve celebrations may have been flattened a bit for some for Lloyds banking customers in the U.K. Due to an IT failure at the bank, customers were…

Rural Indian bank network to add ATMs, branches

January 2, 2013

India's Pandyan Grama Bank will open 17 new branches and will also begin to introduce ATMs during its next fiscal year, said a news release from the FI’s…

More Community Financial Institutions Offer Mobile Banking

by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM

A growing number of community financial institutions are now offering mobile banking, despite continued concern over regulatory obstacles. According to a…

Gallery: A new branch model built around self-service banking solutions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A cost-efficient new concept features "assisted self-service" ATMs and "universal" banking representatives.

HSBC joins RBS in refunding uncollected ATM cash withdrawals

December 27, 2012

Not to be left holding the proverbial bag (particularly one filled with other people's money) HSBC has said it will join the Royal Bank of Scotland and NatWest…

Temenos to provide standardized IT platform for Nordea Bank

December 27, 2012

Luxembourg-based Nordea Bank, a pan-European provider of private banking services, has opted to use software applications from Geneva-based Temenos to…

Azerbaijani ATM network takes a step forward

December 26, 2012

For the first time in the nation of Azerbaijan, two banks have entered into a fee-free ATM sharing agreement.

Hey, Buddy! Can you spare a dime?

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

At a time when so many banking tasks can be accomplished online and via mobile, why the video ATM?

Suncoast Schools FCU opts for ARCA teller cash recyclers

December 20, 2012

Suncoast Schools Federal Credit Union, Florida's largest CU with more than $5 billion in assets, has entered a new relationship with ARCA, installing the ARCA…

Mobile banking expected to triple from 2012 to 2016

December 20, 2012

The future of mobile banking is strong, according to a new report from analysts at Aite Group. The Boston-based research firm said that approximately 7,00…

Brit banks to refund $16.2M in forgotten ATM cash

December 20, 2012

Absent-minded Brits are getting a break from the Royal Bank of Scotland and NatWest. The banks have embarked on a £10 million ($16.2 million) campaign to…

Interbank ATM switch catching on in Ghana

December 17, 2012

Since the introduction of Ghana's national switch activation last month, Ghana Interbank Payment and Settlement Systems said customer use of the ATMs of other…

CO-OP intros ATM with shared branching functionality

December 14, 2012

CO-OP Financial Services is urging credit unions to share and offering them the means to do it. The credit union service organization has announced its…

German Bank NORD/LB outsources IT infrastructure ops to Wincor Nixdorf

December 14, 2012

Wincor Nixdorf has won a seven-year contract to provide central operations management of IT infrastructure for Norddeutsche Landesbank. The agreement, which…

European ATM co-op joins Pulse network

December 13, 2012

EUFiserv Payments, a Brussels-based ATM cooperative owned by 10 European banks, and PULSE, the debit and ATM network subsidiary of Discover Financial Services…

2012 GRG Global Customer Exchange

Kashif Naeem, vice president and head of product management at Sudan's largest FI, Bank of Khartoum, talks about the opportunity GCE provides to learn about…

Wright-Patt CU to add Interactive Teller to ATM fleet

December 11, 2012

Wright-Patt Credit Union, an Ohio-based FI serving more than 230,000 members, has announced that it will begin introducing NCR APTRA Interactive Teller…

NASA FCU ATMs now dispensing Visa gift cards

December 11, 2012

NASA Federal Credit Union has announced the introduction of ATM-dispensed Visa gift cards at select branches in Maryland, Virginia and the District of…

CBN announces Dec. 17 end to all ATM fees

December 10, 2012

After several weeks of confusion, complaining and finger-pointing, it seems as though the CBN finally has an agreed date for the universal implementation of…