Want to control your ATM card use? There's an app for that

November 14, 2013

In financial services, the consumer's No.1 expectation is to be in control. Particularly, consumers want to know that they can get to their money any time they…

BofA anticipates biometric ID with ATM security patent application

November 13, 2013

Bank of America has applied for an ATM patent (U.S. Patent Application No. 20130264384) that would connect the ATM to external authentication capabilities such…

Nebraska's largest CU aims to get bigger faster

November 13, 2013

SAC Federal Credit Union of Bellevue, Neb., has grown its assets by an annual average rate of 16 percent over the last three years to become Nebraska's largest…

GPRs less costly than DDAs as primary payment tool

November 13, 2013

The majority of consumers who use a prepaid debit card to manage their finances do so for less than $7.50 per month, which represents a cost savings over a…

Cash recycling ATMs catch on at UniCredit

November 11, 2013

UniCredit, a Milan, Italy-based banking and financial services company with more than 9,000 branches, is adding cash recycling capabilities to the ATM fleet at…

Wincor World 2014 to focus on branch processes, customer experience

November 8, 2013

Today, the financial services market is dealing with the question of how to implement improved customer service while optimizing the cost position for the bank…

Community banks embracing branch reinvention, too

November 7, 2013

Major U.S. banks have been engaged in branch reinvention for a few years. Now smaller players are beginning to embrace the trend, as well.

Software platform helps Tanzanian bank branch out into Burundi

November 7, 2013

CRDB Bank Plc., a major bank in Tanzania, has migrated to the CR2 BankWorld Platform at its subsidiary, CRDB Burundi, in a move that the FI hopes will augment…

ATM, branch-sharing partners extend, expand relationship in Puerto Rico

November 7, 2013

The success of a shared branching effort in the U.S. commonwealth of Puerto Rico has led Co-op Financial Services to extend its relationship with El Circuito…

Who cares about branch transformation?

by Terrina Rishel — CEO, ATM Authority, LLC

Thinner margins, loan losses, economic pressures, expensive regulation and stiff competition have created the need for banks to conduct an in-depth analysis of…

The mobile revolution helps bring a positive future for FI brands

by Rebecca Hellmann — Marketing and Sales Coordinator, Welch ATM

A recent study from Pew Research shows that 91 percent of U.S. citizens owned a mobile phone as of May. This finding officially makes the mobile phone the most…

ATM cardless cash access: Why the QR code matters (a lot) to FIs

A cool customer convenience, yes. But that's just the beginning of the story for the financial services industry.

Call in the payments cavalry: When ATMs came charging in to Cyprus’ rescue

by Bernardo Batiz-Lazo — Professor of Business History, Bangor University

The events of the banking bailout in Cyprus immediately generated global media attention. They certainly didn’t go unnoticed by ATM and payment industry…

Shinsei Bank adds 23K ATMs to its off-premises network

November 1, 2013

Shinsei Bank has formed partnerships with Lawson ATM Networks Inc., a subsidiary of Lawson Inc., and E-net Co. Ltd., a company whose stakeholders include 7…

Spotlight on the ATM: regulations, innovations and prognostications

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A Q&A panel discussion sheds light on the ATM industry issues that keep deployers up at night.

Deciphering the Durbin debit ruling

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A look at what's next after the U.S. District Court decision that put a stick in the wheel of EMV at the ATM.

Welch, PenFed in co-branding deal covering selected Rite Aid stores

October 24, 2013

Welch ATM, a St. Louis-area IAD, and Alexandria, Va.-based Pentagon Federal Credit Union have announced that PenFed-branded ATMs are now available in selected…

Study: The technologies FIs are using to meld self-service and semi self-service

October 23, 2013

In new a new research report, "Interaction and Advice via Evolving Banking Channels," Mercator Advisory Group looks at the practical ways in which financial…

Infosys survey: Banks looking to mobile to lead innovation

October 23, 2013

Banks increasingly feel the need to innovate, according to a new survey, and they're looking to mobile to lead those efforts.

How Wells Fargo continuously improves the ATM customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The FI aims to give customers what they want in their ATM and branch experience before they even realize that they want it.