Self service banking: 3 tools that improve the customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Here are three of the best self-service banking tools that can improve the bank experience.

EQ Bank rolls out Adoreboard AI solution

July 2, 2024

EQ Bank, a Canadian challenger bank, introduced Adoreboard, an AI platform that detects emotion expressed in messages with customers. Using this data, EQ Bank…

Research finds fintechs divided over AI

June 25, 2024

AI is making major waves in fintechs, but there is a clear divide between innovators and doubters, according to research from Concryt. In particular, Visa…

VersaBank receives approval to acquire Stearns Bank

June 25, 2024

VersaBank received approval from the Office of the Comptroller of the Currency to acquire Stearns Bank Holdingford N.A., based in Minnesota. The bank will now…

CSG brings ATM/ITM Branding Screen Creation in-house

We are happy to share the CSG’s in-house Professional Services team can now create, help redesign, and program NCR ATM/ITM branding screens.

GoldATM expands into Miami

June 20, 2024

GoldATM has added two ATMs in Miami at the Sawgrass Mills Mall. These ATMs provide Goldblacks, flexible 24-karat gold currency for as little as $20 a purchase…

Bank Customer Experience Summit early bird pricing ends June 21

June 19, 2024

Early bird pricing for the Bank Customer Experience Summit ends on June 21. This event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…

7 cash management, recycler strategies to follow

by Scott Fieber — Chief Strategy Officer, Cook Solutions Group

Many Teller Cash Recycler brands have become obsolete with limited parts. Some are even at end of life and are a security risk. Here are seven tips for how to…

Trulioo partners with Mastercard for identity verification

June 12, 2024

Truiloo, an identity platform, partnered with Mastercard to provide identity verification solutions for merchants and customers. In particular, Truillo will…

How to avoid customer transformation pitfalls

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How can banks successfully deliver customer transformation initiatives? A panel at the upcoming Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte…

Banking Simplified. One Single Provider for Banks & Credit Unions.

From ATM sales, support, and service to enterprise security solutions using Next Gen technology, Think CSG First.

3 tips to convert your ATMs into ITMs

by Scott Fieber — Chief Strategy Officer, Cook Solutions Group

Want to upgrade your ATM fleet? Here are three easy steps you can take.

Fifth Third Bank named as one of the best places to work for LGBTQ+

June 5, 2024

Newsweek recognized Fifth Third Bank as one of America's Greatest Workplaces for LGTBQ+. Plant-A Insights Group worked with Newsweek to perform the study…

2024 ATM & Self Service Software Trends survey deadline extended to June 14

June 3, 2024

The deadline for the survey for the 2024 ATM & Self-Service Software Trends Report has been extended to June 14. This is the 17th edition of the report…

Is biometrics the answer to ATM security issues?

by Anamaria Burnete — Digital Marketing Specialist, Paragon Application Systems

When asked by a reporter why he robbed banks, Willie Sutton famously replied: "Because that's where the money is." Can biometrics prevent would-be-thieves from…

How vertical integration elevates customer journeys to new heights

by Joe Myers — Executive Vice President, Global Banking, Diebold Nixdorf

At a time when a seamless customer journey is more important than ever, vertical integration allows organizations to prioritize customization, increase…

Check fraud solutions company Parascript appoints CEO

May 28, 2024

Parascript, a software solutions provider for checking fraud prevention, appointed Emiliano Giacchetti as its CEO. He takes over for Aleander Filatov…

Diebold Nixdorf unveils Vynamic Connection Points 7 self-service software

May 22, 2024

Diebold Nixdorf unveiled Vynamic Connection Points 7, the seventh generation of its self-service software. The software is built to work with Diebold Nixdorf's…

Chatbots lead the way in AI banking

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

ATM Marketplace spoke with Bank of America about the Erica chatbot and its continued development as an AI banking tool.

What's the future of ATMs, ITMs?

by Mark Aldred — Head of Sales, Auriga

The ATM of the future will be a multifunctional banking kiosk.