Cardless ATMs deliver Google/Apple Pay

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Cardless ATMs are paving the way for a more convenient banking experience by enabling Google and Apple Pay transactions.

How can banks maintain a good CX in light of layoffs?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry.

ATM features: 5 to include

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Want your ATM to succeed? Consider adding these five essential features.

AI-powered avatars: Next stage in banking CX?

by Matthew Merilees — CEO North America, Global-e

Digital avatars could hold the key to unleashing a new era of AI-powered excellence in customer service, especially at the digital banking level.

Diebold Nixdorf Q1 earnings reveal strong start for 2024

May 2, 2024

The first quarter of 2024 is proving encouraging to Diebold Nixdorf as the banking and retail tech provider reported a 4.3% increase in total net sales …

Diebold Nixdorf appoints CFO

May 1, 2024

Diebold Nixdorf recently appointed Thomas Timko as EVP and CFO. In this role, he will handle Diebold Nixdorf's financial strategies and performance, according…

Discover Financial Services integrates Google Cloud's AI platform

April 30, 2024

Discover Financial Services partnered with Google Cloud to integrate Vertex generative AI into its customer care centers. With these tools, its contact center…

Rain Technology intros display screen branding solution

April 29, 2024

Rain Technology, a directional display company, introduced Display Screen Branding, which can show a logo or text to anyone outside of the central viewing…

Where are bank branches headed?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Bank branches are decreasing in number across the U.S., but this trend doesn't tell the entire story.

Experience innovation at the Bank Customer Experience Summit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The Bank Customer Experience Summit 2024's first early bird deadline is coming up on May 3rd.

Top banking digital signage trends to watch

by Carl Udler — Sr. Director, Hughes

Omnichannel experiences are driving behaviors that motivate, inspire, and stir emotions that prompt action in bank branches. Digital signage has emerged as an…

Bitcoin Depot purchases 2,300 bitcoin ATMs

April 19, 2024

Bitcoin Depot, a U.S.-based bitcoin ATM operator, purchased approximately 2,300 bitcoin ATMs and plans to strategically deploy these kiosks as part of its…

CoinFlip pre-reg process simplifies transactions

April 19, 2024

CoinFlip, a global digital currency platform company, has launched a pre-registration process that allows customers to obtain pre-approval online before…

Supreme Court rejects Visa, Mastercard appeal in ATM lawsuit

April 17, 2024

The U.S. Supreme Court will not hear an appeal from Visa and Mastercard in a class action lawsuit case from ATM operators, who first sued Visa, Mastercard and…

Self-service kiosks: Unlocking benefits for banking

by William Stutzman — Director of Strategic Initiatives, Ventus Global Network Solutions

Self-service kiosks are becoming vital parts of many businesses, including banking. But what is a self-service kiosk and why is it so important to think about?

How to pull off a successful branch renovation

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

For the premiere episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace interviewed Jean-Pierre Lacroix, founder and…

Travelex debuts click-and-collect in Hong Kong

April 12, 2024

Travelex, a foreign exchange brand, has launched its online click-and-collect service in Hong Kong.

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

Bitcoin Depot surpassing 8K ATM goal

April 11, 2024

Bitcoin Depot is set to surpass its goal of deploying 8,000 Bitcoin ATMS a few months ahead of schedule.

How banks can improve customer experience with surcharge free ATMs

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Surcharge free ATMs allow banks to expand their services outside of branches.