February 15, 2019
download Now
In this study, sponsored by Auriga, we investigate the main causes of disruption to the traditional branch banking model, and the distribution strategies banks are adopting — or planning to adopt — in order to achieve greater efficiency while constantly improving the customer experience.
Another purpose of the research is to understand changes in the self-service channel and the teller network that have resulted from branch transformation, and to examine the dedicated role of advanced ATMs.
Auriga is a top international software solutions company, specialized in end-to-end systems that integrate the various delivery channels used in retail and internet banking.