Wincor World: A.S. Watson Group adopts Wincor Nixdorf's Managed Services solution for more than 900 stores

Wincor Nixdorf AG has won a contract with theA.S. Watson Group, a retailer with one of the world's largest portfolios of retail formats, to provide hardware parts and on-site maintenance, software maintenance support and helpdesk services across Asia Pacific.

The Managed Services deal is designed to allow ASW to attain standardization of services and processes, and centralize reporting and management cost effectively.

More than 900 stores will be managed in four countries in Asia Pacific. Wincor Nixdorf will monitor and provide maintenance for ASW's point-of-sale (POS) devices, store back office servers, store networks and handheld terminals, as well as other ancillary devices. Wincor Nixdorf is the exclusive provider of POS systems to ASW in Asia Pacific and across the globe.

With this integrated solution — comprising existing Product Related Services and Managed Services — ASW's entire store ICT infrastructure in China, Malaysia, Singapore and Thailand will be managed from a single source, as will all service callouts.

"Our goal in working with Wincor Nixdorf is to continuously improve store operational efficiency through the standardization of software, hardware and procedures," said Samuel Poon, head of store systems (Asia), Group IT, ASW. "We are working to identify trends and root causes of common problems to assist staff to resolve issues quickly and to reduce the overall number of support calls."