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Westpac adds voice banking via Amazon Echo Spot

April 27, 2018

Westpac customers can now access the Westpac Banking Skill offered via Amazon Alexa on Echo Spot, the tech giant's voice-enabled touchscreen device, according to a press release.

The Westpac banking skill on Echo Spot allows customers to interact with their Westpac accounts by using voice-enabled commands or, alternatively, by having requested information displayed on the device's screen. The skill allows customers to check account balances, recent transactions and reward points status for up to three accounts.

"With 85 percent of Westpac customers who own an Alexa device using it to access their account balances, we wanted to evolve this feature to suit the new digital touchscreen," Martine Jager, chief digital and marketing officer at Westpac Group, said in the release. "The beauty of voice technology is it's continually evolving and we are learning new things every day. We are seeing a rise of a new ecosystem driven by the customers' choices, tailored and personalized to their needs."