STRATEGIC PARTNERS
First Hawaiian Bank has become the first FI in the state to offer video teller technology, which it has introduced at its new Waiakea branch
November 25, 2014
First Hawaiian Bank, Hawaii’s oldest and largest financial institution, has become the first bank in the state to offer video teller technology, which it has incorporated into the design of its new Waiakea branch, according to a news release.
The new facility employs NCR Corp. Interactive Teller technology that allows a live teller to remotely control an ATM-like device while engaging the customer over two-way video.
The solution offers more services than can be conducted on an ATM or other self-service device, the release said. Customers can perform secure transactions without using a traditional ATM card, receive approval for withdrawals beyond usual daily limits, obtain assistance with mortgage payments, and more, the release said.
"These video teller machines using NCR technology allow us to deliver financial services efficiently, yet still with that important personal touch for our customers," said Bob Harrison, chairman, president and CEO of First Hawaiian Bank.
