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Texas credit union to open teller-less branches featuring ATM banking stations

August 8, 2011

Diebold Inc. today announced  that it will provide ATMs featuring self-service deposit automation technology to three new teller-less University Federal Credit Union branches in Austin, Texas.

The Diebold ATMs support envelope-free transactions in which users load cash and checks directly into the machine. Note acceptors accept up to 50 mixed-denomination notes, and intelligent depository modules process checks and bill payment documents.

The ATM displays cash and check deposit details on the screen and prints details, including check images, on receipts.

At the new branches, UFCU members will enter an open environment featuring individual banking stations. Each station includes a Diebold Opteva ATM, a podium and a collaboration desk. Personal financial representatives staffing each podium will offer assistance with ATM transactions.

The banking station arrangement enables members to complete self-service check and cash deposit and withdrawal transactions at the ATM.

"Teller-less branches provide a unique level of autonomy for banking customers, allowing them to manage their own transactions," said Charles E. Ducey, Jr., executive vice president, North America operations, Diebold. "But individuals may still need support. The branch designs we have developed with UFCU enable the credit union to offer that personalized support in a comfortable, sales-oriented environment."

UFCU serves more than 133,000 members from 160 universities, associations and employers. Its first teller-less branch is scheduled to open in January 2012.

Additionally, UFCU has purchased more than 10 Opteva drive-up ATMs, which Diebold will install at various branches.

For more information on this topic, visit our bank branch automation research center.

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