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Symposium explores 'The Future Tech of Customer Experience'

The two-day event aims to help B2C brands prepare for the next generation of computing technology, the ICX Association says.

October 27, 2015

The ICX Association kicked-off its ICX Symposium series in Atlanta today with "Inflection Point: The Future Tech of Customer Experience." The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to understand and engage with customers on a one-to-one basis, according to an announcement from the association.

"The ICX Symposium series is unique in that each event breaks the practice of customer experience design into bite-size chunks built around a single discipline," ICX Association Executive Director Scott Slucher said in the announcement. "Attendees will leave this event with new tools and ideas that will help them transform the way they engage with their customers."

The Atlanta event consists of five interactive sessions and a cocktail reception. Sessions help attendees with the design and measurement of digital deployments, the psychology of customer interaction, the impact of the Internet of Things and a keynote session that surveys the approaching tech landscape. The lineup of speakers for this week's event includes customer experience professionals from Intel, The Home Depot, Chick-fil-A, Fiserv, MaxMedia, The BUNN Co., Shikatani Lacroix and Composable Systems.

"We cut through the clutter to create an event that focuses on a specific topic and delivers tremendous value through learning and networking," said Kathy Doyle, EVP and publisher of Networld Media Group, parent company of the ICX Association (and this site). "What we deliver in less than 24 hours would take months for an attendee to accomplish alone."