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Study: Wincor assumes top spot for multivendor ATM software in North America

RBR analyzed information from banks in 64 different countries and concluded that the market for ATM software has evolved considerably over the past three years.

April 21, 2016

A new study by RBR has concluded that, in addition to dominance in Europe and Latin America, Wincor Nixdorf has become the market leader for multivendor ATM application software North America.

Worldwide, the company is number two in software used to operate ATMs from third-party vendors, according to a Wincor press release.

The study’s authors analyzed information from banks in 64 different countries and concluded that the market for ATM software has evolved considerably since RBR completed its last ATM software study three years ago.

Intelligent software allows banks to integrate omnichannel services and CRM systems for an improved customer experience. In addition, branch transformation projects often shift transactions to self-service systems.

This requires greater system functionality and results in higher demands on the software the systems run, Wincor said.

The introduction of individual user interfaces, personalized services and authentication via smart phone or contactless card are other trends that are contributing to the upswing in the software market. For banks, software that can run on devices from any vendor is an important precondition for successfully realizing all these objectives. Investment protection also plays an ever more important role.

RBR also determined that software is no longer routinely purchased with hardware. Instead, the use of multivendor software is continuing to expand, and banks are becoming more flexible in choosing their hardware. 

RBR examined the market for multivendor monitoring software separately and regards Wincor Nixdorf as the world market leader in this niche with its monitoring software, and as number one in Europe and Latin America, the press release said.