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Standard Chartered Bank of Indonesia installs talking ATM for visually impaired

November 9, 2011

Standard Chartered Bank of Indonesia launched a new audio-based ATM for the visually impaired from Wincor Nixdorf in Jakarta last week, the first of its kind in Southeast Asia, according to a company press release.

Named the "Talking ATM," the audio navigation system guides customers through the basic transactions after a debit or ATM card is inserted.

The service coincides with the bank's corporate social responsibility program known as "Seeing is Believing," which in the past has funded free cataract surgery and eyeglass distribution across the country.

The initial services include cash withdrawals, check balance enquiries and the ability to change PIN numbers. The talking ATM service is available 24 hours a day.

"This was a great opportunity for Wincor Nixdorf and SCB to work together using ATM touch points to support the visually impaired with day-to-day banking transactions that many of us take for granted," said Nugraha Santosa, managing director, Wincor Nixdorf Indonesia.

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