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'Special force' tasked to heighten service, support at Burroughs

July 12, 2017

Burroughs, Inc., a provider of support and maintenance for financial services equipment, has sharpened its focus on customer service with the expansion of training programs and the addition of 100 new members to its nationwide technical service and support team.

The company also has tasked a continuous improvement team, called Special Forces of Service, to ensure heightened standards for training and service, according to a press release.

"It is important to us that our customers receive top-level service and care, whether that service is in Arizona or Alaska," Adam Hobelmann, Burroughs vice president of sales and marketing, said in the release. "That's why we have taken the initiative to invest our time and money into building a knowledgeable and cohesive team capable of meeting the expectations of our clients."

The SFS is made up of top supply chain managers; the force reports its evaluation of procedures and customer responses to Ed Boyd, vice president of service. The team will work to improve service abilities and customer care by promoting consistency, reinforcing service standards and addressing issues as they arise, according to the release.

"Dedication to continuous improvement is key to both Burroughs and our customers' success," the company release stated. "The CI team is helping to review and refine our operating practices across all of our service disciplines to ultimately improve client experience and equipment availability."

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Burroughs, Inc.

As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.

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