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So much for the 'uninspired' ATM

December 9, 2013

New research from Mercator Advisory Group has examined the current state of the global ATM market and found that ATMs are becoming a "go-to" channel for many banking customers, thanks to enhanced functionality. 

"The 2013 ATM Market Benchmark Report" looks at new developments taking shape as FIs move toward an omnichannel banking environment. Mercator tracks the evolution of the ATM from a simple cash dispensing channel into the foundation for an increasing number of interactions between financial institutions and consumers.

"Today's ATMs have evolved beyond their uninspired, appliance-like roots as a basic cash dispenser to a robust, full-function complement to the growing online and mobile banking self-service channels," said Ed O'Brien, director of the banking channels advisory service at Mercator, and author of the report. 

"ATMs are part of FIs' larger initiative to invest in and update core, channel systems, back office, and analytics systems toward an omnichannel banking environment."

Findings of the report include:

• concentration of ATMs in selected countries;
• projected number of ATMs in the world by 2016;
• examples of diverse functionality in different global markets;
• number of cash withdrawals by country between 2007 and 2012;
• survey findings on U.S. consumer use and preferences vis-à-vis ATMs;
• shipments by top three ATM manufacturers between 2009 and 2012; and
• number of ATMs owned by leading FIs, ISOs and IADs.

One of 18 exhibits in the report:

Companies mentioned in the report include: Bank of America, Cardtronics, Co-op Financial Services, Diebold, Global Axcess Corp., NCR Corp., Payment Alliance International, and Wincor Nixdorf.

Read more about ATM innovation.

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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