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Skim-readings: ATM industry news and notes

Plaudits, promotions, and the problem with not looking a gift horse in the mouth.

July 31, 2015

Gift horse bites man. On Monday, two cash delivery employees in Mahwah, New Jersey, rearranged items in their vehicle after a stop and then drove away, each thinking that the other had picked up a bag containing $150,000 that they'd set on the ground. Unfortunately for the two, a passerby stumbled across the gift horse of a lifetime before the two employees could retrieve the cash.

But Alton Harvey's luck turned for the worse when police tracked him down using CCTV footage of the GMC van he was seen putting the bag of money into, an AP report said. The 42-year-old New Jersey man won't get to enjoy the $46,000 Chevy Tahoe he allegedly purchased with the cash now that he's in jail in lieu of $125,000 bond on a charge of theft of mislaid property.

Damages. Police in Dallas, Texas, recently chalked up their 50th investigation of the year into the theft — or attempted theft — of an ATM. Of these attacks, more have failed than have succeeded, with thieves leaving empty-handed in 27 of the 50 cases, according to an NBC broadcasting affiliate in Dallas. But even failed attacks don't come cheap for ATM deployers. In a 2014 commentary, Storefront Safety Council Co-founder Rob Reiter cited four cases whose total costs — not including the cash in the ATM — came to $218,000.

Burroughs Inc. has named Larry McCarter as CEO, effective immediately. McCarter has spent the past 30 years at Burroughs and, previously, at Unisys, and has a background in technology products and services. Of late Burroughs has been expanding via acquisition with the purchase of TRM/Solvport, Absolute ATM, and Pendum.

FIS is one of 19 organizations chosen by fellow members of the Fed's Faster Payments Task Force to serve on that organization's steering committee. FIS will be represented on the committee by SVP Peter Gordon, who led the development of the FIS real-time payment network solution PayNet.

Fiserv has joined the Banking Industry Architecture Network, a member-owned nonprofit formed to build and promote a common architectural framework for banking interoperability. The BIAN model identifies core business capabilities within global banks and separates them into standardized definitions, creating the opportunity for banking technology professionals to modernize their services by choosing the services that suit their needs.

PSCU, a nationwide credit union service organization, has announced two new appointments to its board of directors — Cathy Pace, president and CEO of Allegacy FCU in Winston-Salem, North Carolina; and Andrew Rosen, president and CEO, Hawaii State FCU of Honolulu, Hawaii. The PSCU board comprises CEOs of credit unions of all asset sizes and varying fields of membership from across the U.S.

TMG has published a white paper for FIs that explores the importance of the brand promise in delivering consumer experiences that exceed the expected. "Promises, Promises: How to Ensure Your Financial Institution Lives Up to Its Brand," examines brand promise execution strategies such as aligning consumer experience and FI mission and values; winning staff buy-in for the brand promise; and achieving brand promise consistency.

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Burroughs, Inc.

As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.

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