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Saskatchewan CU aims to enhance customer experience with VTMs
With the transformation of two flagship branches, Affinity Credit Union has become the first Canadian FI to use Diebold 9900 in-lobby tellers.
October 13, 2015
Canada's Affinity Credit Union, an FI with 140,000 members, 67 branches and more than $4.7 billion in managed assets, has partnered with Diebold Inc. to reimagine two of its flagship facilities.
Affinity worked with the Diebold Advisory Services team to define the ideal member experience, modify processes, refine staffing models and deploy technology to meet its branch transformation goals, a press release said.
As part of this effort, the FI added new Diebold 9900 in-lobby tellers to enhance the member experience and improve operational efficiencies.
The Diebold 9900s will help the FI to drive routine transactions to the self-service channel, the company said. Their two-way video capability will allow members to get help with transactional questions without assistance from on-site staff.
"Diebold's service capabilities and comprehensive suite of solutions allow us to realize the maximum potential of our branch environment," said Serese Selanders, vice president of member experience at Affinity Credit Union. "Transitioning routine transactions to the self-service channel allows our staff to focus on building more meaningful relationships with our members."
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Diebold Nixdorf
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
