News

Regional FI pushes 'pods' for self service

February 18, 2014

Webster Bank, a Connecticut-based regional bank with $21 billion in assets, has announced the ongoing optimization of its banking centers, including plans to renovate one branch in its new, open "pod" format, and to close two others.

Features of the new 2,976-square foot center include a design that does away with teller windows in favor of an open space where staff can interact with customers. The facility will also provide a 24-hour walk-up deposit automated ATM; an electronic coin counting machine; digital video displays; and universal bankers as a single point of customer contact.

"The closing of two of our banking centers reflects the fact that customers increasingly are managing their finances using online banking and smartphones and do not visit banking centers as often as they once did," said Rosemary Gaidos, EVP of consumer deposits and investment services at Webster. 

"We ... are committed to providing an exceptional customer experience with both face-to-face and electronic banking services across the Webster footprint."

Webster serves customers through 168 banking offices and 310 ATMs, as well as telephone, mobile and Internet channels.