News

Old National Bank adds Aperio for cross-channel management

October 14, 2013

Old National Bank, an Evansville, Ind.-based FI with $9.6 billion in assets, has added the Aperio suite of solutions from Fiserv. The software provides the bank with cross-channel components for enterprise-wide data availability and customer relationship management, including solutions for payments, processing services, risk and compliance, business intelligence, and customer and channel management, a Fiserv news release said.

Old National has acquired three banks in the past two years, and expects that Aperio will help simplify operations and improve customer service by reducing disparate, third-party systems.

"From an IT perspective, our key strategy is to simplify our environment," said John Kamin, executive vice president and CIO at Old National. "By implementing Aperio and the teller solution, we plan to drive internal efficiencies for our staff with more simplified processes and better access to data. In addition, our staff will be able to focus on their personal interactions with customers due to enhanced functionality and the amount of information now available at their fingertips."

Aperio helps FIs to manage customer interactions, deploy consistent organization processes, and integrate applications and data throughout the enterprise. The software is pre-integrated with the Signature bank platform from Fiserv, but is available to any financial institution regardless of core processing system.

"The strength of a financial institution's account processing platform provides the foundation on which customer experiences are built and enables integration and data sharing across channels," said Teri Carstensen, division president, Bank Solutions, Fiserv. "We will continue to support Old National through leading technology to drive efficiency, promote growth and enhance the user experience."

Read more about software.