OCCU service center goes next-gen with Diebold

"Our goal is to provide superior service from the teller line to the self-service channel," said OCCU chief retail operator Darrell Stark. "Offering deposit automation at the ATM encourages our members to adopt a convenient option for managing routine transactions. We expect to transition more of our traditional teller line traffic, as well as shared branching traffic, to the ATM, giving our staff more opportunities to strengthen member relationships during more complex teller-assisted transactions."

"OCCU is welcoming automation on two fronts to promote efficiencies for both consumers and its operations," said Mychal D. Kempt, vice president, North America operations, Diebold. "Deposit automation at the ATM is reducing the amount of time members spend waiting in teller lines. And teller automation is streamlining in-line transactions, while reducing tellers' administrative demands."

Diebold is supporting OCCU's new ATMs through multiple integrated services, including maintaining up-to-date security patches and anti-virus and operating system software on the terminals.