News

New ATM app provides onsite insight to machine issues

The SEC-QR app provides a fast and simple way for anyone — including the ATM end user — to notify the operator of a problem with a machine.

October 15, 2015

SEC-QR Ltd., a division of the U.K.-based ATM security solution provider Espier Ltd., has announced the launch of its new SEC-QR app.

According to a company press release, the patent-protected app provides an easy way for merchants, law enforcement, maintenance engineers and ATM end users (via smartphone) to report tampering or other device problems directly to the ATM estate manager.

The deployer can then view the operational status of their ATMs using a dashboard on the SEC-QR portal or via a direct link to their own issue management systems. This helps to ensure that an engineer arrives on site with all the information needed to address the problem, the release said.

Banks and IADs can quickly shut down a suspect machine — and reduce the amount of time a machine sits offline, thus increasing customer satisfaction and revenue.

According to the release, SEC-QR provides a quick and simple means for:

• ATM operators to keep their estate operational;
• merchants to report an ATM issue to the operator;
• customers to inform their card issuer of an ATM problem;
• law enforcement agencies to identify ATM crime hotspots; and
• engineers to arrive onsite with the proper parts for a repair.

See SEC-QR in action in a demo video: