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NCR opens $6M customer service hub in India

November 28, 2004

Dayton Business Journal: In a move to strengthen its customer service division, NCR Corp. opened a $6 million facility in Mumbai, India, earlier this month that will serve as one of three major customer service hubs around the world.

The 48,000-square-foot center, operated by the customers service division and expected to have at least 250 employees, will handle service calls primarily for ATMs in India, along with retail scanners, data-warehousing products and technology systems, spokesman Jeff Dafler said.

This is the third major call center for NCR and will increase the number of ATMs NCR is able to manage in India from about 6,000 to 25,000, he said. The center is targeting customers in India and Asia, while other sites handle other areas of the world.

The site in India will work in conjunction with two other customer service hubs, one in Columbia, S.C., and another in Lanarkshire, Scotland, which opened in May.

The new building in India comes after NCR recently announced a $6 million expansion at its headquarters in Dayton, Ohio, as part of an effort to consolidate nearby sites.

Matt Summerville, an analyst with KeyBanc Capital Markets in Cleveland, said NCR has increased its capital expenditures to about $250 to $270 million this year from $229 million in 2003 and $194 million in 2002. "They've been talking about (increasing) spending for some time, about lowering their cost structure," Summerville said.

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