News

NCR intros cloud-based managed IT domain service

November 6, 2012

NCR Corp. has announced the launch of Managed IT Domain Services, a solution for telecommunications carriers and technology manufacturers. The service enables support for remote monitoring and management of enterprise customers' IT domains through cloud-based IT infrastructures.

The total service supports applications, cloud, network/WAN, security, server, storage and virtualization; it can manage more than 3,000 products from many leading networking and IT vendors, the company said.

Components include a network operations center, which will monitor, identify and resolve IT infrastructure irregularities; a service desk for end-to-end incident management; and a self-service portal for customers to track the real-time status of their managed environment and view key performance indicators and other metrics.

"Many CIOs today are transitioning business functions into the cloud to realize cost-savings, increase productivity and reinvent business agility," said Nadine Routhier, vice president of NCR telecommunications and technology. "We're creating exceptional value for telecom and OEM's companies by enabling them to quickly and cost-effectively scale to meet growing demand for cloud-based services, without making extensive capital investments."

The service also includes configuration management and analytics tools to maximize network availability and reduce on-site support costs, including remote restoration and updates to managed devices. NCR research shows that 98 percent of availability issues identified through the service can be resolved remotely, and resolution time can be reduced by up to 60 percent versus traditional on-site support.

Network operational data is also continuously analyzed in order to provide proactive recommendations to further enhance availability and up-time, which is critical to the success of enterprise cloud computing initiatives.

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