News

NCR Interactive Teller now does double duty as ATM

Units at North Shore Bank have been certified for ATM transaction functionality; NCR is nearing certification with other providers, as well.

November 11, 2014

NCR Corp. has completed the software development and certification requirements to activate ATM transactions on NCR Interactive Teller video teller machines.

According to a news release, the company worked with First Data Corp. to certify ATM transaction functionality on units at North Shore Bank, which serves eastern Wisconsin and northern Illinois.

"With the activation of ATM transactions, we're able to maximize the value of our investment by keeping the ATM on even when our tellers are not available," said Susan Doyle, senior vice president of retail banking at North Shore. "The process NCR developed works easily on the front and back end, and we're very pleased with our purchase."

NCR is nearing certification with other providers, as well, which will unlock the full value of the technology, the company said.

"Our Interactive Teller software offers a powerful combination: live video teller transactions for an interactive, personal experience or an unassisted ATM transaction for fast, always-on service," said Brian Bailey, vice president of marketing and strategy for NCR Financial Services. "Offering consumers choice of how they interact at this flexible channel is strong evidence of how we are improving functionality and user experience."