News

NCR inks multimillion dollar ATM, teller cash recycler deal with Westpac New Zealand

January 19, 2010

NCR Corp. has announced the signing of a multimillion dollar deal with Westpac New Zealand to implement an up-to-date ATM network and better service at all Westpac branches. According to a news release from NCR, by June 2010, more than 400 devices — 80 percent of the bank's network — are expected to be replaced with next-generation NCR SelfServ ATMs. And in its new community branches, Westpac will deploy the NCR Teller Cash Recycler solution, which promotes more face-to-face contact between customers and staff. As well as ATM and TCR hardware and software, the deal includes on-site maintenance, remote support and helpdesk services for up to nine years in renewable three-year terms. The NCR Managed Services offering will help the bank maximize the performance and availability of the ATM network. "Our agreement with NCR means Westpac's customers will enjoy the best ATM experience possible thanks to the very latest technology, some of which has not been seen in New Zealand before," said Anand Ranchord, Westpac New Zealand's business development manager. "They will experience the fastest ATM transactions, the world's biggest touchscreen interface and be protected by the highest levels of security and standards compliance available anywhere." The new NCR technology will play a central role in the bank's return to community-based banking announced in December last year. Under the initiative, Westpac New Zealand is opening new, smaller branches in a bid to get closer to its customers. The branches' 24-hour lobbies will feature NCR SelfServ ATMs equipped with "intelligent" deposit functionality and an integrated night safe so that personal and business customers can deposit cash and checks after-hours. Inside the new branches, NCR's TCRs will be used by teller staff to accept, count and dispense cash. Up to 40 percent of a teller's time today is spent counting and re-counting cash. "Our investment in TCRs will enable our branch staff to better engage with customers and give them the help and advice they need," Ranchord said. Westpac New Zealand also plans to move its ATMs to the NCR APTRA Edge software platform, enabling new transactions such as bill payment and on-screen interactive promotions to help cross-sell other bank products and services. In line with its commitment to the environment, the bank has opted for two paper-saving features unique to NCR SelfServ: dual receipt roll capability eliminates receipt paper wastage when rolls are changed, and patented 2ST double-sided receipt printing can reduce the amount of paper dispensed by up to 45 percent.