News

NCR buys video ATM software-maker uGenius

January 3, 2013

NCR Corp. has purchased Utah-based video banking software developer uGenius Technology Inc. The ATM manufacturer said the acquisition will help it to add future enhancements to its APTRA Interactive Teller solution, which lets consumers conduct remote, assisted-teller transactions through an ATM.

"By acquiring uGenius, we are delivering against our corporate strategy of innovating for our customers and reinventing NCR as a software-driven business, while allowing us to enhance existing technology platforms and create a new segment of remote assisted service,” said Peter Leav, executive vice president at NCR Corp.

NCR and uGenius began a collaboration in 2011, when they built the first ATM that connected the customer at the machine directly with a live remote teller. In January 2012, NCR acquired a minority stake in uGenius.

According to NCR, approximately 95 percent of all teller transactions can be performed via APTRA Interactive Teller. Additional product sales and services provided by an in-branch teller can also be handled through APTRA Interactive Teller.

For instance, customers can perform secure transactions without a standard ATM card and withdraw cash from their accounts in excess of daily ATM limits, just as they would at a teller window.

Over the past year, several banks and credit unions have adopted the NCR video teller solution. In the first half of 2013, the company expects to launch pilots of APTRA Interactive Teller with a number of top 10 U.S. banks.

NCR plans to leverage other uGenius technologies such as SmartOffice and Online Video Banking to expand video banking solutions across NCR Financial Services and other industry verticals.

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