News
Multi-vendor software underpins mixed-media deposits at Fifth Third ATMs
February 25, 2014
Adding ATM functionality can be tricky in a multivendor environment. But as a project for Fifth Third Bank demonstrates, software developers are proving that they're up to the challenge.
Recently Phoenix Interactive of London, Ontario, helped Cincinnati-based Fifth Third become the world's first deployer of a Diebold Inc. mixed media deposit-accepting ATM.
According to a joint press release from Phoenix and Fifth Third, the two had also worked together to manage a previous milestone, making the FI the first super-regional U.S. bank to install a mixed media deposit-accepting ATM of any kind.
For both firsts, Fifth Third used the VistaATM Intelligent Deposit software solution from Phoenix. The vendor-agnostic application recognizes and summarizes deposited items on the screen, allowing customers to view thumbnail images of all checks, zoom in or pan across an individual check, or even flip a check to see the back.
"Realizing continued innovation in our ATM customer experience helps us to optimize our retail distribution strategy and drive efficiencies," Jim Sutton, Fifth Third director of ATM network and physical distribution, said in the release.
"The Bank's tenacious focus on delivering the best customer experience is once again echoed in this project," said Marco Di Cola, VP of business development at Phoenix.
Included In This Story
Diebold Nixdorf
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
Related Media
InnovationPresented ByHyosung
Subscribe
Get the latest news and resources from ATM Marketplace.
Recent Posts
