News

Luxembourg bank outsources ATM operations to Diebold

February 5, 2003

LONDON -- Diebold, Incorporated (NYSE: DBD) says it has signed a five-year outsourcing contract with Banque Raiffeisen, a Luxembourg-based institution with assets of 2.8 billion euro, to maintain and manage its network of self-service terminals in Belgium and Luxembourg.

According to a news release, Diebold will take full responsibility for the Monetic Server Luxembourg (MoSeL server) through which Banque Raiffeisen's self-service terminal network is routed.

The MoSeL server, developed by Diebold in the early 1990s, manages the operations of Luxembourg's 360 self-service terminals, directing information to the banks' main servers and authorization centers.

According to the release, the new contract involves: project management; server installation and maintenance; application design and maintenance; ATM and network management (including remote monitoring and content distribution); software support and security monitoring.

Diebold already provides ATM maintenance and software support for Banque Raiffeisen.

Diebold is also working on new services for the bank, including a Web interface to allow branch personnel to manage self-service terminals from their workstations.

Other services Diebold will provide include the provision of emergency support for High-street branches and the management and transport of cash with CIT (cash-in-transit) companies.

Gilbert Gazon, branch manager of Diebold Luxembourg, said in the release, "This new agreement underlines Diebold's commitment to provide comprehensive outsourcing solutions, which are effective and profitable for our customers."

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