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INETCO to provide e-commerce transaction monitoring for Adquira

July 12, 2013

INETCO Systems Ltd., a provider of application performance monitoring software, has announced that Adquira Mexico S.A. de C.V. has chosen INETCO Insight to manage its payments operations network within the Amazon Web Services cloud. Adquira will use the solution to monitor all e-commerce payments and value-added mobile service transactions in Mexico.

Adquira, a subsidiary of BBVA Bancomer and Telefonica Movistar, has more than ten years experience providing payment solutions to governments and more than 500 corporations within Latin America. Services include the development of customized POS; mobile and Internet payment applications integrated with core enterprise systems for electronic billing, deposit and transfer of funds; information retrieval; and the recharge of services such as Internet and SMS. 

With INETCO Insight, Adquira's Operations Group can now isolate the root cause of any transaction slowdown or failure within their AWS infrastructure in seconds, delivering a more consistent end-user experience across all their services and payments channels, INETCO said in a news release.

"The INETCO Insight solution aligns with Adquira's ultimate goal of ensuring that every transaction initiated from any device connected to the Internet is completed with a high level of security, reliability and efficiency," said Aimee Bala, operations director at Adquira. 

"By obtaining end-to-end visibility into the payment operations infrastructure, it becomes much easier and faster for our team to identify and absolve performance issues affecting consumer satisfaction — even those that occur in a third party, cloud or customer environment."

The sale of INETCO Insight to Adquira was orchestrated through INETCO's partner, Bowman Technologies Inc. The company's director of operations, Juan Manuel Vázquez, said that Insight enhances customer service reliability by providing visibility into components where traditional appliance-based instrumentation is not possible.

"INETCO Insight's unique ability to capture and correlate hop-by-hop response times for every individual transaction — even those hops located within the Amazon Web Services cloud — enables Adquira to set real-time alerts on unexpected response codes, host connection time outs, supplier offline scenarios or TCP disconnects. This level of intelligence was non-accessible without hours of manual labor and multiple tools prior to INETCO Insight."

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