Hyosung video ATM implementation skips the switch, goes straight to the core
Nautilus Hyosung America has announced a successful branch transformation partnership with Waco, Texas-based Extraco Banks and Extraco Consulting.
Hyosung has implemented the MX8800 in-lobby unit and 7800i drive-up ATM at Extraco's flagship financial centers, according to a press release.
The 18-month implementation integrated the technology directly with the core processor rather than using the traditional ATM switch integration method, thus avoiding the costly dual-entry method associated with other video solutions, the release said.
"Hyosung was the most aggressive ATM vendor willing to adapt and work with us on our vision," said James Geeslin, vice chairman of Extraco Banks and CEO of Extraco Consulting.
Video assist capabilities are embedded in each machine, allowing customers to instantly video chat with a universal employee when help is needed, the release said. Relationship bankers can manage multiple locations, allowing trained employees to serve customers across Extraco's branch footprint.
"These machines will cash a check down to the penny, will take loan payments, transfer between accounts and more," Nautilus Hyosung America COO Sungmahn Kim said in the release. "They can do nearly everything a relationship banker can do on the frontline or teller line."
The new solution also includes a tablet service that allows branch managers to monitor transactions and assist frontline tellers in real-time.
"We knew this was going to be a visionary project and no one but Hyosung stepped up to the table to work with us and our core processor," Geeslin said. "They stayed up with us into the night until our vision was met. It's going to change the way we do business in our branches and drive-thrus."