News
Global Cash Access to use Diebold remote monitoring system
December 18, 2001
NORTH CANTON -- Global Cash Access (GCA), the largest deployer of automated ATMs in casinos, will use Diebold's Diebold Advisor service for increased monitoring capabilities at more than 1,000 ATMs.
According to a Diebold news release, Diebold Advisor is an automated system that monitors every aspect of an ATM's status, including events such as low cash or receipt paper levels and problems with card readers. It can also identify potential operational difficulties, allowing corrective action that may prevent the ATM from going offline.
Through Diebold Advisor, ATM status information is transmitted to the Diebold Customer and Technology Support Center. Based on a predefined set of rules, Diebold Advisor automatically contacts the appropriate service provider and tracks the progress of the repair. Trouble report messages are sent via pager, fax, e-mail, voice response system or DECAL (Diebold's proprietary electronic customer access link, which allows customers to monitor and
generate service calls from any computer with an Internet browser).
If the service provider does not acknowledge receipt of the message within a defined time frame, Diebold Advisor can escalate the request to a higher level and continue to do so until a response is received, according to the Diebold release.
Formed in 1998 as a joint venture of First Data Corp. (NYSE: FDC) and M&C International, Global Cash Access processes more than $11.5 billion in funds transfers every year through approximately 200,000 ATM, credit and debit cash advance and check guarantee transactions daily -- which is more than 75.5 million transactions annually.
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