News
Future Trends Executive Roundtable Members, N-Z
September 14, 2003
Future Trends Executive Roundtable Members
N-Z
Robert J. Nemens, Diebold Inc. Kent Phillips, Transaction Network Services Kevin Reager, eFunds Simon Rogals, Bayberry Consulting Ron Schuldt, Columbus Data Kent Schrock, Fujitsu Transaction Solutions Inc. Jerry Silva, Tower Group Jim Walker, PNC Bank
Robert J. NemensDirector, Marketing, Strategic Development and Global Marketing Diebold, Inc.
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Robert J. Nemens is Director, Marketing in strategic development and global marketing for Diebold, Inc. He is responsible for analyzing industry trends and leveraging Diebold's core competencies to ensure proper positioning for future growth. His responsibilities include strategic planning, strategic marketing and positioning. Specific areas of concentration include cash dispensers, retail deployment strategies and new business development.
Nemens has held various positions in his 15 years with Diebold, focusing on sales marketing, sales operations, training and retail distribution. He formerly held sales and marketing management positions with Wells Fargo and ADT Security.
Nemens received a bachelor's degree in business administration at the University of Phoenix in California.
Diebold, Inc. is a global leader in providing integrated self-service delivery systems and services. Diebold employs more than 11,000 associates with representation in more than 80 countries worldwide and headquarters in Canton, Ohio, USA. Diebold reported revenue of $1.7 billion in 2000 and is publicly traded on the New York Stock Exchange under the symbol �DBD.' For more information, visit the company's Web site at www.diebold.com.
Kent PhillipsVice President, Business and Product Development Transaction Network Services
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For the past 20 years, Mr. Phillips has been involved in all facets of the ATM industry, from developing and deploying new ATM-based services to managing the implementation of a shared, online ATM network.
As such, he is frequently invited to speak at industry tradeshows and conferences.
As vice president of business and product development, Mr. Phillips is responsible for the ATM products that TNS provides. In addition to staying on top of market trends and leveraging TNS's expertise in the ATM arena, he ensures that companies seeking ATM products are aware of the cost savings and transaction efficiencies that TNS's offerings provide.
Mr. Phillips worked for EDS's Consumer Network Services Division before joining TNS. While there, he was the operations manager for the 8,000 off-premise ATMs EDS owned and operated. He also managed the development of the first full-motion video advertising pilot at 170 ATM locations in Southern California, which later grew to include 1,000 ATMs in the country's top-three DMAs. Earlier in his career, Mr. Phillips implemented a shared online ATM network that served U.S. military installations in Europe, the United Kingdom, and the Far East.
Kevin Reager
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As Senior Vice President and Division Executive for eFunds ATM Solutions Division, Kevin Reager leverages his hands-on experience in the financial services industry by focusing on the development and management of eFunds' ATM business.
Reager is an innovator in implementing strategic, world-class customer service processes in the ATM business. Reager believes that delivering the highest customer satisfaction is the key element to maximizing ATM productivity for eFunds customers.
As an industry veteran with more than 20 years financial services experience, Reager has spent the last 12 years focused on ATM program development and management. He believes a participatory management style fosters a sense of teamwork and ownership that can drive a team to market success.
Prior to joining eFunds, Reager was Senior Vice President, ATM Business Development and Account Management for Bank of America. Reager was heavily involved in Bank of America's development of the nation's largest on-premise ATM fleet, and was critical in expanding its off-premise strategy. He was also an integral part of the bank's Network Optimization program that focused on maximizing the profitability of off-premise ATMs.
Reager's previous experience includes positions as Vice President, Manager ATM Sales and Service for Bank of America; Vice President, Manager Retail Services for Bank of America; Nevada; Vice President, Controller, ATM and Merchant Services Manager for Valley Electronic Services; Director of Financial Reporting for Safeco Title Insurance; and Senior Accounting Manager with Peat Marwick & Mitchell CPA's.
Reager holds a Bachelor of Science, Accounting degree from California State University, Northridge and resides in Arizona with his wife and two young daughters. He is a frequent and respected speaker at financial services and off-premise ATM industry events throughout the country.
Read Reager's Future Trends Essay.
Director, Bayberry Consulting Limited
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Simon Rogals is a Director of Bayberry Consulting Limited, and works with the company to provide in-depth expertise of channel delivery, card management, and back office technology strategies to both financial institutions and software vendors. At Bayberry, Simon is working with a number of clients on channel delivery projects, including:
- Defining and implementing strategy for channel delivery, card processing and electronic payments
- Facilitating relationships with, and membership of, card payment networks and regulatory bodies, and providing analysis of the regulatory environment
- Assisting in understanding how to manage the channel mix profitably and effectively; including Return On Investment for banking channels
- Advising on best of breed solutions for core banking, ATMs, Internet, card management and channel management
- Identification of new market opportunities using technology, including the development and launch of new banking channels
Simon has spent ten years implementing, selecting, assessing, marketing and defining commercial technology strategies for channel delivery, the retail back office, card issuing, payment acquiring and also for specific distribution channels including the Internet, ATMs and kiosks, ePayments, Electronic Funds Transfer at the Point of Sale, Mobile banking, the call center and branch.
Prior to forming Bayberry, Paul Kennedy and Simon Rogals were responsible for the corporate strategy and development of CR2, the ATM and multi-channel banking company as it grew its customer base from four to over one hundred banks in two years. Both Simon and Paul have extensive experience in financial services, including at blue-chip organisations and leading technology companies such as AIB Bank, Bank of Ireland, Misys Plc, Trintech Plc, Flexicom and CR2.
Kent Schrock Financial Systems Marketing Director, Americas Fujitsu Transaction Solutions Inc.
Before joining Fujitsu, Kent worked for various financial institutions, serving as electronic funds transfer manager, branch manager and loan officer. Kent earned a bachelor's degree in business and economics from St. Mary's College of Maryland in St. Mary's City, Md. He received a master's degree in international business relations from the University of San Diego. Kent also is a graduate of Stonier School of Banking Management in Chicago, Ill., and of the Japanese Institute of Management Sciences in Honolulu.
Read Schrock's Future Trends Essay
Jerry Silva Senior Analyst, Retail Banking TowerGroup
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Jerry is a senior analyst specializing in customer interaction for TowerGroup's Retail Banking practice. His areas of research include branch and call center strategies and technologies as well as self-service delivery channels such as ATMs, Internet banking systems, and interactive voice response systems.
According to Jerry, "Retail branches have always been a key differentiating factor in financial services, and recent surveys confirm the importance of the branch for the consumer of those services. Consequently, there will be a renewed focus on brick and mortar in the next five years, with many institutions renovating the technologies that drive the traditional branch, and bringing it into the 21st century."
With 18 years in the banking industry, Jerry brings a wide base of experience in the development, support, and management of delivery channel systems, products, and networks. Prior to joining TowerGroup, Jerry was an executive consultant with CGI Information Systems and Management Consulting, a Montreal-based IT consulting firm. He also held several technical and management positions at BayBank and BankBoston. His last assignment was director of network and systems planning for the electronic banking and global consumer banking divisions.
Jerry holds a Bachelor of Science degree in production and operations management from Boston University.
James (Jim) Walker Senior Vice President, Regional Community Bank, ATM Banking PNC Bank
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Jim is currently accountable for PNC Bank's automatic teller machine distribution system, which now has close to 3,700 ATMs. The ATM business is now generating more than $100 million in revenue and is the eighth-largest network in the United States.
He started his career at IBM in 1966 as a sales representative, where he worked for nine years. In 1975, Jim accepted a position with Provident National Bank. He has worked in many staff capacities in the 28 years he's been with PNC. These include Product Management, Facilities, Computer Operations and, for the past 13 years, as manager of PNC Bank's ATMs. The ATM network is now one of the top ten in terms of number of units of all banks in the U.S.
Boards/Committees/Public Speaking
Jim has been active at a local country club serving as treasurer for six years and as president from 1996 to 1998.
Jim has spoken at numerous ATM conferences and is considered one of the leaders in the field.
EducationGraduate of Bucknell University with a Bachelor's Degree in Electrical Engineering
Personal
Married, with three grown children and two grandchildren. Born in Philadelphia and resides in the Philadelphia area. Avid golfer, jogger and skier.
To go to Roundtable members A-G, click here.
Included In This Story
Diebold Nixdorf
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
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