News
Fiserv says branch automation solutions in high demand in U.S.
March 24, 2010
Fiserv Inc. says its Teller and New Accounts for Cleartouch have realized quick acceptance and are accelerating demand from the Cleartouch client base.
According to a news release from Fiserv, the teller and new accounts offerings, when implemented together, improve efficiency for the teller line by enabling tellers to see all the customer's relationships in a single view; for new accounts, the process of opening the accounts is streamlined, thereby improving workflows.
Designed for outsourced bank processing, Teller and New Accounts for Cleartouch have been deployed together by more than one-third of Cleartouch clients. More than 50 clients are scheduled to install the solutions together in 2010, Fiserv says.
"Teller and New Accounts for Cleartouch help financial institutions to save time and effort, and makes the whole process for both new accounts and the teller much quicker," said Mike Block, vice president of information technology at Wauwatosa, Wis.-based The Equitable Bank, a Fiserv client with $530 million in assets. "With the built-in search engines in Teller and New Accounts, we can get customers their information much more quickly. It allows us to better serve our customers."
Banks' front-line service and sales channels gain efficiencies with the ease-of-use and automated workflows provided with Teller and New Accounts. Tellers are trained faster and customers are served quickly with point and click navigation to transactions. Built for speed and high-touch service, the solutions empower FIs to provide service, while protecting customers and the FI from fraud and theft. Seamless identity verification, coupled with real-time messaging and processing, eliminate risks associated with non-integrated, batch processing platforms.
Interactive workflows take the teller through a shopping-cart process when opening a new account, complete with automated steps to cross-sell and open complementary products and services, such as ATM/debit Cards, e-statements, Internet banking, safe deposit boxes and consumer loans. Cleartouch also provides tracking of the entire sales process, including sales goals, incentive points and real-time reporting.
Bob Meara, senior analyst for Celent, a division of Oliver Wyman, recently published a study of branch automation vendors and evaluated Teller and New Accounts for Cleartouch:
"Teller and New Accounts for Cleartouch are well positioned for community banks, offering essentially everything needed to run a branch channel in a single, comprehensive hosted solution. Celent ranked Teller and New Accounts for Cleartouch favorably in its recent report, placing it solidly in the upper-right quadrant, ahead of most other branch automation solutions."
Meara will be one of the presenter's on ATMmarketplace.com's March 25 webinar, " The Importance of Teller Automation in Branch Evolution," which kicks off at 2 p.m. The webinar, sponsored by Diebold Inc., will discuss and review the enhancements and advancements teller automation can offer a branch.
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Diebold Nixdorf
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.
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